Nationwide Clean by Mail

Shipping your fine garments, household textiles & accessories to us

At RAVE FabriCARE, we make shipping so easy.

1. Complete our Nationwide Clean By Mail Service Order Form

Our Nationwide Clean By Mail Service Order Form comprises 3 parts:

Part 1 – Personal Information (REQUIRED information)

Provides us with your personal details (name, addresses, etc.), distribution details (hold for pick up by me, deliver to my home as part of my regular pick up and delivery service, pack and ship by carrier), shipping details (choice of carrier, shipping method, insurance, etc.) and payment details (credit card information, etc.).

Please note that we will not commence service or ship orders unless we have a valid credit card on file.

If you do not wish to enter your credit card number on your Clean By Mail Service Order Form, you can enter CALL FOR CREDIT CARD in lieu of a credit card number. We will call you for that credit card number before we commence service.

Part 2 – Inventory of Items Sent (RECOMMENDED information)

Provides us with a detailed inventory of the items you’re sending in.

Completing the Inventory of Items Sent Form is optional. However, in the event no form is enclosed with your order, our descriptions and final counts must be accepted as definitive.

Part 3 – Personal Preferences Profile (OPTIONAL information)

Informs us of your likes and dislikes.

For example, how you like the feel of your cottons and linens. How you want us to hang your slacks, trousers and jeans. What your shirt laundry starch preference might be. How you want us to fold you sweaters. Etc.

You only have to complete the Personal Preferences Profile form once. Once we’ve entered your personal preferences in our system, you don’t have to submit the form when you use this service on any subsequent occasion.

You should resubmit the form only if there has been a change in any of the base information you originally provided.

How to use the Nationwide Clean By Mail Service Order Form

• Open the Nationwide Clean By Mail Form PDF below
• Type in your relevant information
• Print out the Form, and
• Ship your item(s) to us and include the Form in the package.

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2. Pack your items in an appropriately-sized box

Before you pack your garments, household textiles and/or accessories, please make sure that they are completely dry. Items that are damp or wet could develop mold or mildew during transit.

Please do not use plastic shipping pouches to ship your garments, household textiles and/or accessories. Typically, the contents arrive in a relatively humid and hot condition.

There’s no need to pack your garments, household textiles and/or accessories very carefully. It’s ok to roll or fold your items and insert them into your shipping box — unless there is valid reason not to do so (for example, if you're shipping a couture dress with boning in the corset area, we would advise you to use a larger box so as not the crush the construction of the corset).

3. Ship your box to us

Suggestion: Use a shipper such as United States Postal Service (USPS), UPS or FedEx that provides a tracking number.

Please note: RAVE FabriCARE assumes no responsibility for the loss of or damage to your bespoke, made-to-measure, designer, high fashion, specialty and couture garments and/or other pieces in transit to us.

Mailing Label

For your convenience, we have provided a Mailing Label:

• Open the Mailing Label PDF below
• Print out the Mailing Label
• Fold the 8 1/2 x 11 paper in half
• Attach the Mailing Label to the outer box/envelope with tape

4. Await confirmation of the receipt of your box

If you are a new Nationwide Clean By Mail client, we will contact you by email or phone within 48 hours of the receipt of your item(s)

This contact may take a little longer in certain circumstances. For example, it may take a little longer if your box arrives a day or two prior to a weekend, a day or two prior to a national holiday weekend, or a day, or two prior to our annual vacation (typically, the second full week in August).

If you are a returning Nationwide Clean By Mail client, we will typically not contact you unless there is a reason to do so. For example, we'll contact you to clarify any special instructions you may have provided.

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Returning your fine garments, household textiles & accessories to you

1. Packing your fine garments, household textiles & accessories

In order to ensure that your garments, household textiles and/or accessories arrive at their destination in optimum condition, we pay particular attention to the manner in which we package your garments, household textiles and/or accessories for shipping.

For example:

• All garments (other than men’s laundered and dry cleaned shirts) are double bagged (two, extra wide poly bags per garment) and stuffed with acid-free tissue.
• All men’s laundered and dry cleaned shirts (dress, casual, polo, crew neck, etc.) are hand folded, cushioned with acid free tissue and inserted into a heavy gauge poly bag with a built in “cushion of air” to ensure that there is no or negligible “pressure” on the shirt. The idea is that you should be able to remove the shirt from the bag with practically no creases in the body of the shirt and wear it without any further hand ironing.
• All sweaters are hand folded, cushioned with acid free tissue and inserted into breathable sweater bags.
• All garments are carefully packed in one of our flat or upright shipping boxes in such a way as to minimize movement during travel. As we use 15 different sizes of flat and upright shipping boxes, we always seek to match the size of the garments being shipped to the size of shipping box being used.
• We do not fold certain garments even if requested to For example, we will not fold a suit jacket, sport coat or blazer into a smaller box (to minimize shipping costs) if we believe that such folding will compromise the quality of our hand ironing and the consequent shape and drape of the suit jacket, sport coat or blazer.

2. Paying for our services

Your total service charge will comprise the following:

• Service charges
• Carrier shipping charges
• Carrier insurance charges (if any)
• Shipping box charges

Service charges

Our Nationwide Clean By Mail service prices are identical to the prices you would pay if you were a local in-store client or a local pickup and delivery client.

Unlike ordinary cleaners, we do not add a 3% to 6% “environmental tax, surcharge or charge” to any service order as there is no such tax, surcharge or charge in Arizona.

There is no sales tax on dry cleaning and related services in Arizona.

Carrier shipping charges

We only ship via United States Postal Service (USPS) or United Postal Service (UPS).

Unless you specify particular carrier preference (USPS versus UPS) on your Nationwide Clean By Mail Form, we'll always select the most economical shipping option.

We can also ship United Parcel Service (UPS) or Federal Express (FedEx), using your personal or corporate UPS or FedEx shipping account. Please see the conditions governing the use of a personal or corporate UPS account below.

Note regarding actual carrier shipping charges:

USPS or UPS carrier charges for return shipping are charged at the exact price charged to us by the carrier. Unlike other dry cleaners and online stores, we make no profit on carrier charges. We’re merely trying to recover our actual out-of-pocket expenses.

On occasion, a client will query the "high cost" of shipping. Please understand that we have no control over USPS or UPS shipping rates.

At RAVE FabriCARE, we package your garments in a shipping box that's appropriately sized to ensure that your garments, household textiles and accessories arrive in "ready to wear" and "ready to use" condition. After we enter the details (box size, weight, destination zip code, etc.) into our shipping system, that system provides the comparative USPS and UPS shipping costs.

‍Note regarding the use of a personal or corporate shipping account:

If you elect to do so, we can also use your own personal or corporate UPS or FedEx shipping account.

If you wish to use a personal or corporate UPS or FedEx account, please enter the relevant details on your Nationwide Clean By Mail Form.

If you use a corporate UPS or FedEx shipping account, you must be authorized to use that account for your personal needs. If you're not the primary owner of the corporation, you are, most likely, not authorized to use their corporate shipping account.

If your Nationwide Clean By Mail form specifies the use of a personal or corporate UPS or FedEx shipping account and, subsequent to shipping by RAVE FabriCARE, UPS or FedEx -- for any reason whatsoever -- charges those shipping charges back to RAVE FabriCARE's UPS or FedEx shipping account, you authorize RAVE FabriCARE to recharge those shipping charges plus the UPS Chargeback Surcharge to the credit card you originally used to pay for our services.

Carrier insurance charges (if any)

USPS or UPS carrier insurance charges (if any) are charged to you at the exact price charged to us by the carrier.

Unlike other dry cleaners and online stores, we make no profit on any carrier insurance charges. We’re merely trying to recover our out-of-pocket expenses.

Shipping box charges

We do charge for our shipping boxes.

We use 15 different sizes of shipping boxes. Our flat shipping boxes range in size from 17 x 6 x 6  to 48 x 24 x 8.

Our most popular shipping boxes are

• 20 x 12 x 16 (suitable for 5 hand folded, air-bagged shirts).
• 36 x 24 x 4 (suitable for a 2 piece suit).
• 40 x 24 x 4 (suitable for a 2 piece suit).

Please note: Some orders may require more than one shipping container.

We’ll always endeavor to pack your items in the most cost efficient way consistent with delivering a garment, household textile and accessory in "ready to wear" and "ready to use" condition.

Service charges

The service charge for each item will be detailed on a separate invoice attached to each item.

The total cost for all your items will be charged to your credit card as a single transaction ON THE DAY your items are shipped. A credit card receipt for the service charges will be attached to the outside of your shipping box (in a plastic pouch).

The total of the carrier cost, carrier insurance charges (if any) and shipping box charges for all boxes shipped (there could be more than one box shipped) will be charged to your credit card as a single transaction within ONE TO THREE DAYS AFTER THE DAY your items are shipped.

RAVE FabriCARE accepts American Express, Discover, Mastercard and Visa.

We do not accept personal checks, cashiers checks, travelers checks, money orders or COD orders.

3A. Shipping your fine garments, household textiles & accessories to you if you live in the 48 contiguous states or Washington DC

We will return your order via United States Postal Service (USPS) or United Parcel Service (UPS), whichever service is more economical.

If speed of delivery is more important to you than the cost of delivery in a particular circumstance, we’ll look at both speed of delivery and cost of delivery and make an appropriate decision consistent with your time restraints.

If USPS is the most economical cost and you still do not wish us to use USPS, we can ship UPS. Please note, however, that it's possible that the UPS shipping cost will be higher than the USPS shipping cost. Not always, but in many cases.

If you have a UPS or FedEx shipping account, please provide your UPS or FedEx account information when completing your Nationwide Clean By Mail Service Order Form.

If you are using a corporate or organization shipping account, you must be authorized to use that account. If your corporation or organization subsequently deems those shipping charges to be "unauthorized", we will charge you for said shipping costs.

As soon as your order(s) is picked up by USPS, UPS or FedEx, you’ll receive an email from the carrier which will, amongst other things, identify the tracking number, shipping date and anticipated delivery date. In order to ensure that you receive this email, please make sure that you provide an email address when completing your Nationwide Clean By Mail Service Order Form

RAVE FabriCARE assumes no responsibility for loss or damage to your fine garments, household textiles and/or accessories in transit back to you, beyond the limit of any carrier insurance you choose and pay for.

When you complete your Nationwide Clean By Mail Service Order Form, we ask you where carriers typically leave your parcels and whether you are comfortable with this delivery location. Please note that we cannot accept shipping requests such as "Leave On The Rear Patio"/"Don't Deliver On Certain Days"/"Deliver By A Certain Time Of Day"/"Do Not Deliver On Weekends" as the exact time and place of delivery is controlled by the carriers and/or their agents. If you have any concerns in this regard, please contact us to discuss alternative delivery arrangements.

3B. Shipping your fine garments, household textiles & accessories to you if you live in the non-contiguous states (Alaska or Hawaii) or off-shore territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico or the US Virgin Islands)

We will return your order via United States Postal Service (USPS).

If speed of delivery is more important to you than the cost of delivery in a particular circumstance, we’ll look at both speed of delivery and cost of delivery and make an appropriate decision consistent with your time restraints.

If you do not wish us to use USPS, we can ship UPS. Please note, however, that it's possible that the UPS shipping cost will be higher than the USPS shipping cost. Not always, but in many cases.

If you have a UPS or FedEx shipping account, please provide your UPS or FedEx account information when completing your Nationwide Clean By Mail Service Order Form.

If you are using a corporate or organization shipping account, you must be authorized to use that account. If your corporation or organization subsequently deems those shipping charges to be "unauthorized", we will charge you for said shipping costs.

As soon as your order(s) is picked up by USPS, UPS or FedEx, you’ll receive an email from the carrier which will, amongst other things, identify the tracking number, shipping date and anticipated delivery date. In order to ensure that you receive this email, please make sure that you provide an email address when completing your Nationwide Clean By Mail Service Order Form

RAVE FabriCARE assumes no responsibility for loss or damage to your fine garments, household textiles and/or accessories in transit back to you, beyond the limits of any carrier insurance you choose and pay for.

When you complete your Nationwide Clean By Mail Service Order Form, we ask you where carriers typically leave your parcels and whether you are comfortable with this delivery location. Please note that we cannot accept shipping requests such as "Leave On The Rear Patio"/"Don't Deliver On Certain Days"/"Deliver By A Certain Time Of Day"/"Do Not Deliver On Weekends" as the exact time and place of delivery is controlled by the carriers and/or their agents. If you have any concerns in this regard, please contact us to discuss alternative delivery arrangements.