Smoke, Fire & Water Contaminated Effects

We’re Arizona’s leader in true quality water, smoke and fire restoration

RAVE FabriCARE is Arizona’s leader in the restoration of fine garments, household textiles and accessories that have been contaminated or damaged by fire, smoke, soot, water, mold, mildew and/or humidity.

It’s a reputation that’s been built over a period of 35 years.

Our trademarked slogan, “extraordinary care for fine garments, household textiles and accessories”, exemplifies our commitment to and single-minded focus on true quality care.

Please call RAVE FabriCARE if

• you own a high value residence in the Phoenix metro area (including Ahwatukee, Arcadia, Biltmore, Carefree, Cave Creek, Central, Chandler, Fountain Hills, Gilbert, Glendale, Litchfield Park, Paradise Valley, Rio Verde, Scottsdale, Tempe and the like),
• you own a high value residence outside the Phoenix metro area (including Flagstaff, Payson, Pinetop, Sedona, Tucson and the like),
• your residence has been contaminated or damaged by fire, smoke, soot, water, mold, mildew and/or humidity, and/or
• you are insured by companies recognized for their focus on serving the high value homeowner insurance market (including ACE/Chubb/Fireman’s Fund, AIG, Amica Mutual, PURE, The Hartford, Travellers and Zurich North America and the like).

Why call RAVE FabriCARE?

Because RAVE FabriCARE is not a franchised restoration dry cleaner (including CRDN, NARD, FRSTeam and the like).

And because RAVE FabriCARE is the only restoration dry cleaner in Arizona:

• Performing all work in-house — we don’t subcontract the restoration of any of your possessions (such as leather, suede and fur garments and handbags, purses, wallets, backpacks, shoes and boots) to undisclosed, out-of-state third parties.
• Specializing in bespoke, made-to-measure, designer, high fashion, specialty and couture garments, household textiles, handbags, footwear and other accessories.
• Used and recommended by more upscale department stores, clothing boutiques, custom clothiers, bridal salons, fine linen stores, and handbag and shoe salons in the metro Phoenix area that all other dry cleaners and restoration dry cleaners combined.
• Recognized nationally as one of the nation’s premier dry cleaners by non-compensated, independent, authoritative third parties.
• Recognized as one of the nation’s premier dry cleaners by many bespoke and made-to-measure tailors and shirt makers throughout the USA and Europe.
• Featured in the New York Times Sunday Styles for our skills, expertise and experience restoring bridal gowns, vintage garments and other heirloom garments.
• Designated a Certified Master Cleaner and Certified Green Cleaner.
• Recognized over the years as “Best Of” Scottsdale and Phoenix by a number of upscale publications.
• Selected as one of America’s best dry cleaning facilities by the American Drycleaner Magazine.

We serve the high-end market and high value homeowners exclusively

For over 35 years, RAVE FabriCARE has specialized in bespoke, made-to-measure, designer, high fashion, specialty and couture garments, household textiles, handbags, footwear and other accessories.

The rationale for the decision to serve the high end of the market was simple: a business cannot succeed by striving to be all things to all people or else you’ll end up being nothing to anyone.

By way of analogy, Neiman Marcus, Macy’s and Kohl’s all serve distinctly different markets.

Why?

Because they know they can’t possibly serve all three markets at the same time.

Yet, ordinary restoration dry cleaners (and ordinary dry cleaners) still labor under the illusion that it’s possible to serve every market segment simultaneously. That they can do this using the exact same personnel, procedures, processes, technologies, equipment and facilities. And that they can do this with the exact same pricing structure.

And the result?

All garments, household textiles and accessories are treated equally and interchangeably – with complete disregard to brand and/or original cost: a suit is a suit is a suit; a a shirt is a shirt is a shirt, a duvet cover is a duvet cover is a duvet cover; a handbag is a handbag is a handbag.

Ordinary restoration dry cleaners wouldn’t know – and don’t care to know – the difference between Attolini and Abercrombie, between Lagerfeld and Land’s End, between Oxxford and Old Navy, between Kabbaz and Klein, between Duxiana and Divatex, or between Hermes and Hilfiger.

They probably think Attolini is an Italian pasta, Kabbaz is an Eastern European sausage, Oxxford is a community college, Lagerfeld is a new micro beer, Duxiana is a reality television show featuring four brothers with long beards, and Hermes is a contagious social disease.

Our decision – over 35 years ago – to specialize in bespoke, made-to-measure, designer, high fashion, specialty and couture garments, household textiles and accessories has nurtured a technical capability that’s unmatched by any restoration dry cleaner (or ordinary dry cleaner) in Arizona and very few in the USA.

For your bespoke, made-to-measure, designer, high fashion, specialty and couture garments, household textiles and accessories, you need a true quality restoration dry cleaner you can trust.

Numerous upscale department stores, clothing boutiques, custom clothiers, bridal salons, fine linen stores, and handbag and shoe salons in the Valley and elsewhere trust RAVE FabriCARE:

• to restore inventory that has become soiled,
• to restore client garments that have been improperly “processed” or “ruined” by ordinary dry cleaners, and
• to clean client garments that ordinary cleaners reject as “uncleanable” or “unserviceable”.

These knowledgeable, upscale retailers and custom clothiers trust RAVE FabriCARE.

You can too.

We work with you and your insurance company

Over the years, we’ve worked with many different insurance companies, insurance agencies and insurance adjusters. So we’re familiar with the claims settlement process.

Specifically, here’s how we can help you:

• Document the interior and exterior disaster area(s)
• Create a complete, digital photo library of all your disaster-impacted garments, household textiles and accessories (by room, by brand, by color, by size, etc.) prior to those garments, household textiles and accessories being removed from your home for possible restoration.
• Act as a liaison between you and your insurance company, insurance agent or insurance adjuster, thereby relieving you of the stress typically associated with the claims settlement process.
• Assist you with any insurance paperwork related to your garments, household textiles and accessories.
• Help you resolve any unsalvageable losses speedily and with fewer complications.
• Bill your insurance company directly for all services rendered (see Direct Billing).

Unlike many restoration contractors and ordinary restoration dry cleaners, RAVE FabriCARE does not deal exclusively with one insurance company. Or only a few insurance companies. Nor do we invest time and resources developing “personal relationships” with one or more insurance adjusters.

Why?

Simply because we don’t want to be beholden to one or a few insurance companies or one or a few insurance adjusters. And we don’t want to deal with the conflicts of interests that will inevitably arise.

At RAVE FabriCARE, we work FOR you.

But WITH your insurance company, insurance agent or insurance adjuster.

Our process – in a nutshell

Restoration cleaners with a “couture division” specializing in “high-end losses.” Really?

You should know that there are a few ordinary restoration dry cleaners in the Valley who claim to have a “couture division” that “specializes in high end losses”.

Before you entrust your fine garments, household textiles and accessories to any of these “couture” restoration dry cleaners, however, we suggest that you:

• Visit their facilities and tour of their operations.
• Look around.
• Survey their physical plant and equipment.
• Question them about their odor remediation, cleaning, finishing, inspecting and packaging processes.
• Observe their “cleaners” and “pressers” in action.
• Identify the degree to which you see any bespoke, made-to-measure, designer, high fashion, specialty and couture garments, household textiles, handbags, footwear and other accessories in the facility.
• Examine the quality of the work they produce (if you are presented with “showcased” examples of their work, ignore those examples and make your own random selection).

Then pay a visit RAVE FabriCARE and compare. We think you’d find the difference illuminating.

Why go through this exercise?

Because we believe that these so-called “couture divisions” that “specialize in high end losses” are, in fact, no more than storage facilities.

Other than some clothing racks, there’s nothing there. There’s no client service area. No plant and equipment. No cleaning, hand ironing, inspection and packaging craftspeople. No identifiable company pickup and delivery vehicles.

Everything appears to be SUBCONTRACTED TO UNKNOWN, UNDISCLOSED THIRD PARTIES.

What they do have, of course, are a good looking websites, replete with blue sky backgrounds, before and after photographs and fanciful descriptions of the “couture” work they produce.

Fact is, it’s all smoke (and mirrors).

The claim by ordinary restoration dry cleaners in Arizona that they have a “couture division” that specializes in “high-end losses” is just smoke (and mirrors).

For your designer, high fashion, specialty and couture garments, household textiles and accessories, you need a true quality restoration dry cleaner you can trust.

And you can trust RAVE FabriCARE, the dry cleaner trusted by more upscale department stores, clothing boutiques, custom clothiers, bridal salons, fine linen stores, and handbag and shoe salons in the Valley and elsewhere than all other dry cleaners and restoration dry cleaners combined.

Range of restoration services

RAVE FabriCARE restores all categories of garments, household textiles and accessories:

• Garments, including bespoke, made-to-measure, designer, high fashion, specialty and couture garments
• Formal wear and gowns
• Bridal, christening and baptismal gowns
• Vintage, heirloom, collectible, antique and museum pieces
• Equestrian wear
• Theatrical costumes
• Suede and leather garments
• Handbags, purses, backpacks, wallets, briefcases and soft luggage
• Shoes, boots, sneakers and belts
• Drapes and other window coverings
• Bed linens, including duvet covers, sheets, pillow cases, shams and pillow protectors
• Table linens, including tablecloths, table runners, napkins, place mats and coasters
• Comforters, blankets, coverlets, bedspreads, bed canopies and throws
• Down and down/feather bed pillows
• Bathroom fabrics, including towels, floor mats and shower curtains
• Sofa and armchair cushion covers, throw pillow cushion covers and armrest covers
• Sofa, armchair and ottoman slip covers
• Area rugs
• Textile art, wall hangings and tapestries
• Stuffed animals and soft toys.

High value restoration experience

RAVE FabriCARE is a high-end dry cleaner specializing in bespoke, made-to-measure, designer, high fashion, specialty and couture garments, household textiles, handbags, footwear and other accessories.

Fact is, RAVE FabriCARE is the ONLY restoration dry cleaner in Arizona specializing in bespoke, made-to-measure, designer, high fashion, specialty and couture garments, household textiles, handbags, footwear and other accessories.

That identity is reinforced by the fact that we serve more high-end department stores, clothing boutiques, custom tailors, bridal salons, fine linen stores, and handbag and shoe salons in the Valley and elsewhere than all other Valley dry cleaners and restoration dry cleaners combined.

The overwhelming majority of our clients are high value homeowners with a significant investment in their garments, household textiles and accessories.

For over 35 years, these homeowners have trusted RAVE FabriCARE to maintain their fine garments, household textiles and accessories in pristine condition.

There are a number of so-called “restoration dry cleaners” in the Valley.

These ordinary restoration dry cleaners are perfectly suited – in terms of their skills, expertise and experience – to serve the vast middle market.

At RAVE FabriCARE, we don’t specifically target this vast middle market.

The skills, expertise, experience, procedures, processes, technologies, equipment and facilities that we have developed over 35 years are distinctly different from that available at ordinary dry cleaners or at ordinary restoration dry cleaners and are geared solely to caring for bespoke, made-to-measure, designer, high fashion, specialty and couture garments, household textiles, handbags, footwear and other accessories.

Disaster site documentation experience

RAVE FabriCARE is the ONLY restoration dry cleaner in Arizona licensed to use GRATIIS, the industry’s most sophisticated restoration management system.

Amongst many other features, GRATIIS enables us to provide you and your insurance adjuster with

• a disaster site survey report including disaster-related information, exterior home photographs, interior room by room photographs and source of damage photographs — prior to leaving your home,
• a photographic inventory report (organized by room) of every garment, household textile and accessory removed from your home for possible restoration — prior to leaving your home.

Every RAVE FabriCARE restoration client receives the disaster site survey report, photographic inventory report and virtual closet at no charge.

It’s part of our white glove service.

Many of our restoration clients have found these documentation services to be invaluable:

• when negotiating settlements with insurance companies and adjuster
• when challenging the quality of the work delivered by ordinary restoration dry cleaners.

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Beyond pre-disaster condition

For any true quality restoration dry cleaner, restoring your designer, high fashion, specialty and couture garments garments, household textiles and accessories to pre-disaster condition should be the minimum objective.

Most ordinary restoration dry cleaners strive to impress you with their service and their conveniences, and with their fast turnaround and competitive pricing.

By contrast, RAVE FabriCARE strives to impress you with the quality of our product – restoring your fine garments, household textiles and accessories to as close to pre-disaster condition as possible. Or even original or near-original condition.

At RAVE FabriCARE, quality of product has been our driving passion and singular focus for over 35 years.

Lets’ be blunt here: Any restoration dry cleaner can “produce” a garment or household textile quickly and cheaply. And then deliver your garments and household textiles with a broad smile.

But delivering a bespoke, made-to-measure, designer, high fashion, specialty and couture garment or household textile that’s gently cleaned and meticulously hand ironed to the dry cleaning industry’s highest standards and that meets your high standards is very different.

That takes the right combination of skills, expertise and experience as well as procedures, processes, technologies, equipment and facilities – an institutional capability that takes decades to build.

By way of analogy, Dennys can “produce” a steak and Kia can “produce” a car. But for most high value homeowners, Dennys and Kia probably doesn’t meet their definition of true quality.

As we always tell our clients who have a significant investment in their garments, household textiles and accessories:

Ordinary dry cleaners and ordinary restoration dry cleaners love to talk about the quality of their service and the quality of their conveniences but almost never talk about the quality of their delivered product. The only problem with this is that a high quality of service and a high quality of conveniences coupled with a poor to mediocre quality of product is about as worthless as a trap door in a life boat.

Savings: Restoration vs. replacement

There are basically 3 types of insurance coverage that’ll cover the contents of your home, including your high-end garments, household textiles and accessories:

Actual cash value coverage

This policy pays the actual cash value or worth of your garments, household textiles and accessories just before the disaster. Typically, this will be today’s replacement cost less depreciation or wear and tear from the date of purchase to the date of the disaster.

For example, it’s possible that those 5 year old custom-made drapes hanging in your living room may have an actual cash value of zero for insurance purposes.

Full replacement cost coverage

This policy pays to replace your garments, household textiles and accessories at today’s cost without any deduction for depreciation, up to the maximum per item limit and/or total dollar limit specified in your policy.

Guaranteed replacement cost coverage

This policy pays to replace your garments household textiles and accessories at today’s cost, without any deduction for depreciation, even if the total damage exceeds the maximum per item limit dollar limit and/or total dollar limit specified in your policy.

It’s highly unlikely that any high value homeowner policies will be written on an actual cash value basis. On the other end of the spectrum, not many high value homeowner’s insurance policies are written on a guaranteed replacement cost basis.

Most high value homeowner insurance policies fall into the middle category – policies written on a full replacement cost basis.

As such, a restoration dry cleaner’s ability to restore designer, high fashion, specialty and couture garments, household textiles and accessories to pre-disaster condition is critical to minimizing losses and conserving policy limits.

The higher the quality of the restoration, the greater the pool of dollars available for other critical restoration functions.

RAVE FabriCARE has the skills, expertise, experience, procedures, processes, technologies, equipment and facilities necessary to minimize such losses and conserve such policy limits.

Considering that, on average, the restoration cleaning costs of high-end garments, household textiles and accessories is only about 5% to 10% of replacement cost, it’s clear that a skilled restoration of expensive garments, household textiles and accessories can result in significant savings for both the insurance company and the homeowner.

Pricing – What you need to know about the Xactimate pricing model

Low-ball Xactimate pricing means low quality work products

Almost every ordinary restoration dry cleaner charges the standard prices listed in a computer software system called Xactimate.

Xactimate pricing is based on the AVERAGE prices charged by the AVERAGE restoration dry cleaner on the AVERAGE contents (garments, household textiles and accessories) of the AVERAGE home in a specific geographical area of the country.

Because the Xactimate prices are so low – only slightly higher than the retail prices charged by ordinary dry cleaners – they are generally accepted by insurance companies and their adjusters without questioning.

Ordinary dry cleaners in Maricopa County, Arizona charge an average of $15 retail for a mens or ladies two piece suit. This means that the Xactimate price for a mens or ladies two piece suit is probably about $17.50 to $20.

By contrast, a true quality cleaner would charge about $75 retail for an off-the-rack mens or ladies two piece suit and at least $100 to $125 retail for restoring that mens or ladies suit.

When the restoration dry cleaner is only charging t.he insurance company $20.00 to restore your $2,000, $4,000 or $6,000 suit, you’ll soon realize that the restoration dry cleaner “recommended” or “suggested” by your insurance company, agency or adjuster is anything but a true quality cleaner.

The dry cleaning industry has names for such cleaners: “bang and hang cleaners”, “tumble and fumble cleaners”, “clean and steam cleaners”, or “boil, bleach and bake cleaners”.

Let’s be blunt: It’s not possible for an ordinary restoration dry cleaner to restore your fine garments, household textiles and accessories to the highest industry standards and still remain in business by charging Xactimate prices.

Stated another way, the only way an ordinary restoration dry cleaner can stay in business using Xactimate prices is to make compromises and take short cuts.

In effect, they’re experimenting on your fine garments, household textiles and accessories and hoping that these compromises and short cuts result in a marginally acceptable end product.

Bottom line…

If the value of your garments, household textiles and accessories is relatively modest and if you’re not particularly concerned about the relative quality of the product returned to you, then you should choose an ordinary restoration dry cleaner who uses Xactimate pricing.

Low-ball Xactimate pricing means low settlement offers

Insurance adjusters typically insist on the use of Xactimate for two reasons:

• restoration dry cleaners can generate cleaning cost estimates relatively quickly and
• adjusters can formulate your claim settlement offer relatively quickly.

Xactimate estimates look impressive because they are well organized, professional looking and lengthy.

But the Xactimate pricing model is way too low and way too generic to be used when restoring bespoke, made-to-measure, designer, high fashion, specialty and couture garments, household textiles, handbags, footwear and other accessories.

If an insurance adjuster insists on using the Xactimate pricing model as a basis for formulating a settlement offer for a high value homeowner, that settlement offer will certainly be inadequate and probably leave you short of what you are entitled to under your policy.

Non-economically viable restoration projects

RAVE FabriCARE is committed to serving our clients by providing the highest quality of restoration services in Arizona.

As such, we expect every project to be economically viable.

Stated another way, RAVE FabriCARE will not undertake disaster restoration projects that are not economically viable.

Here’s a common example of a situation that might red flag a possible disaster restoration project as not economically viable...

An insurance adjuster convinces a high value homeowner to consign their garments, household textiles and accessories for restoration to his "preferred" restoration dry cleaner.

That ordinary restoration dry cleaner cherry picks their way through the contents of an insured’s home.

The ordinary restoration dry cleaner removes all garments, household textiles and accessories that they believe are relatively easy to restore to minimally acceptable standards.

The insurance adjuster then invites RAVE FabriCARE to pick up all those items that the ordinary restoration dry cleaner has refused to accept and/or has declared “non-salvageable”. Typically, these are garments, household textiles and accessories that might require special skills and extensive hand labor and that have a probability of restoration success that’s 50:50.

Because we do not bill your insurance company for any items that cannot be successfully restored to pre-disaster condition, the likelihood that we’ll be able to recover all of our investment of skills, time and other resources restoring these “orphaned” items will probably be zero.

Now you know why RAVE FabriCARE will not respond to disaster restoration situations that are not economically viable.

In summary

If you believe that your insurance adjuster’s favorite local restoration dry cleaner has the skills, expertise and experience to complete the entire project to the dry cleaning industry’s highest quality standards and to your highest quality standards, you should follow the advice of your insurance adjuster and contract with that restoration dry cleaner.

If, on the other hand, you believe that the restoration of your fine garments, household textiles and accessories requires specialized skills, expertise, experience, procedures, processes, technologies and equipment that your insurance adjuster’s "preferred" local restoration dry cleaner is unlikely to have, you should call RAVE FabriCARE.

Bottom line

If we believe that a restoration project has been cherry picked by another restoration dry cleaner and, as a direct result, is unlikely to be economically viable, we will respectfully decline the project.

If you’re currently facing a situation similar to the one described above, please don’t blame RAVE FabriCARE.

Contact your insurance adjuster and his or her direct supervisor instead.

We don’t use subcontractors

At RAVE FabriCARE, all our work is performed in-house in our 11,000 square foot facility by skilled craftspeople who routinely produce some of the most respected cleaning services in the nation. This work includes hang drying, odor remediation, dry cleaning, wet cleaning and hand cleaning, hand finishing, inspection, packaging and storage.

At RAVE FabriCARE, your bespoke, made-to-measure, designer, high fashion, specialty and couture garments, household textiles and accessories never leave our facility.

This in-house work also includes fine suede and leather garments and fine accessories such as handbags, purses, backpacks, wallets, shoes, boots, sneakers and belts – items that ordinary dry cleaners and ordinary restoration dry cleaners typically reject as “uncleanable” or consign to some undisclosed, out-of-state subcontractor you’ve never heard of.

Fact is, we’re the ONLY restoration dry cleaner in Arizona with our own full-time, in-house artisans who are responsible for cleaning, reconditioning and color refinishing all your fine suede and leather garments and accessories such as handbags, purses, backpacks, wallets, shoes, boots, sneakers and belts.

We can handle everything from your Cucinelli mint suede dress to your Armani black leather jacket. From your Hermes white leather handbag to your Gucci GG fabric wallet. From your Chanel maroon suede boots to your Rick Owens brown iguana sneakers.

At RAVE FabriCARE, all your fine garments, household textiles and accessories remain under our control and supervision – from the moment of pickup to the moment of delivery.

Standard odor remediation technologies and processes

The overwhelming majority of restoration dry cleaners use 3 methods to treat fire, smoke, soot, water, mold, mildew, humidity and other odors:

• Smell masking chemicals
• Thermal deodorization
• Ozone treatments.

Each of these treatments have their own risks that you should be aware of:

Smell masking chemicals

Masking agents are often used by restoration dry cleaners as the first – and sometimes only – course of action.

The problem with masking agents is three-fold:

• masking agents are often temporary fixes as the odors that are “covered up” tend to return over time as the masking agents “wear off”
• masking agents are often oil-based and leave an oily residue on the garments, household textiles and accessories
• masking agents often contain perfumes, fragrances and potentially toxic chemicals that can trigger physical reactions in sensitive individuals.

Thermal deodorization

Thermal deodorization involves the use of a thermal fogging devise or machine and a deodorization chemical. The thermal fogger vaporizes the deodorization chemical using high heat and then distributes the vapor as a dry fog.

The problem with thermal deodorization is that subjecting fine garments, household textiles and accessories to a heated vapor that’s being propelled from a bazooka-like thermal fogger, can create unnecessary stress on such items.

Ozone treatments

Ozone is an oxidizing agent, a class of chemicals that breaks down organic substances into their base components.

Depending on the source of the research, ozone is either the second or third most powerful oxidant in the world (fluorine is number one).

Ozone gas is the “go to” smoke neutralization treatment for almost every ordinary restoration dry cleaner.

Ozone gas is produced by an ozone generator that converts atmospheric oxygen (O2) into ozone (O3). This ozone gas breaks down/chemically transforms smoke odor molecules embedded in the fibers of your garments, household textiles and accessories into odorless carbon dioxide (CO2) and water vapor, thereby neutralizing the smoke molecule.

Because ozone is such a powerful oxidant it should never be indiscriminately applied to every garment, household textile and accessory collected by your restoration dry cleaner (for more details see below).

Furthermore, because ozone is such a powerful oxidant, it should only be used as a last resort after all other safer techniques have been exhausted (for more details see below).

Overview of our restoration dry cleaning processes

Here’s a brief overview of our restoration dry cleaning process:

• Air drying‍
• Air drying of all garments, household textiles and accessories that have been subject to contamination by water. No machine drying. Ever.

• Odor remediation
• Guaranteed neutralization of odors caused by fire, water and other sources. The right odor remediation technology applied to the right garment, household textile or accessory.

• Garment preparation
• Careful identification, inspection and preparation for cleaning.

• Professional stain removal
• Exceptional stain removal skills for fine garments, household textiles and accessories.

• Proprietary dry cleaning fluid
• An odorless, dermatologically-friendly, fabric gentle, environmentally benign, non-dye-stripping dry cleaning fluid that’s used by fewer than 5% of all dry cleaners in North America. No chlorinated solvents (perchloroethylene), no hydrocarbon solvents (synthetic petroleum) and no formaldehyde solvents (formaldehyde dybutal acetal) used.

• Dry cleaning fluid purity
• Crystal clear, freshly purified and freshly filtered dry cleaning fluid. As clear as bottled mountain spring water.

• Sanitone ® dry cleaning chemistry
• Top-of-the-line Sanitone ® dry cleaning detergents and additives.

• Zero moisture
• No moisture added or injected into our dry cleaning fluid. Ever.

• Zero fragrance, perfume or smell masking chemicals
• No perfumes, fragrances or smell masking chemicals (aka odor control products) added or injected into our dry cleaning fluid. Ever.

• Zero sizing
• No sizings added or injected into our dry cleaning fluid. Ever.

• Operational excellence
• Lighter loads, strict load classifications, zero moisture, zero smell masking chemicals, zero sizing, longer cleaning cycles and lower drying temperatures.

• Meticulous garment finishing
• Old fashioned finishing craftsmanship. Inside and out. By hand. Not by machine.

• Personalized inspections
• Careful, thorough inspections. Inside and outside. From top to bottom.

• Exquisite packaging
• Individual and elegant packaging tailored to each individual garment, household textile and accessory.

Let’s briefly review each of these 13 steps in greater depth…

Air drying

At RAVE FabriCARE, we air dry all water-saturated garments, household textiles and accessories in a specialized dry room, using multiple fans to circulate the air evenly throughout the room.

We never machine dry. Even if the item is required for emergency use.

Odor remediation

We neutralize all odors using technologies tailored to each individual garment, household textile or accessory.

These odor remediation technologies include ozone, hydroxyl and vaportek as well as other proprietary techniques that we have developed over the years.

Unlike ordinary restoration dry cleaners, we do not add perfumes, fragrances, smell masking chemicals to our dry cleaning, wet cleaning and other restorative processes in order to “bypass” or “shortcut” the odor remediation process.

The problem with masking agents is that the odor will soon return – within months after your insurance company has paid the “restoration dry cleaner”. Then you’re stuck with the out-of- pocket expense associated with re-restoring your garments, household textiles and accessories.

Fact is, we’re so confident that our odor remediation processes are effective that we guarantee that all odors in your fine garments, household textiles and accessories will be removed.

Garment preparation

Garments entering any dry cleaning facility must be uniquely identified so that ownership of every garment is clear.

Most restoration dry cleaners do this in some fashion or another.

But it’s quite common for some restoration dry cleaners not to tag any or some items. Many feel that they can “keep the order together”, thereby eliminating this labor intensive task.

At RAVE FabriCARE, we just don’t buy the notion that’s it’s possible to “keep the order together”, given that, after deodorizing, your garments, household textiles and accessories are distributed to different, specialized departments within our facility for cleaning and finishing.

At RAVE FabriCARE, we’re a little old fashioned. We prefer to tag every item with a unique identification number, thereby protecting the security of your belongings.

And, unlike ordinary dry cleaners and ordinary restoration dry cleaners, we’d never glue or heat seal a bar code label onto any of your fine garments, household textiles and accessories – an idea that originated in the uniform rental industry where the cleaning, steaming, packaging and distribution of uniforms is almost entirely automated.

And why don’t we glue bar or heat seal code labels onto your possessions?

Because, unlike ordinary dry cleaners and restoration dry cleaners, we don’t treat your bespoke, made-to-measure, designer, high fashion, specialty and couture garments, household textiles and accessories like they’re part of a UPS, FedEx or USPS uniform.

We’ll leave that heresy to the ordinary restoration dry cleaners.

At the ordinary restoration cleaners, your garments are now dispatched for “cleaning”.

What should happen, instead, is that every garment should be carefully reviewed prior to cleaning for issues that are unique to that particular garment prior to cleaning. These issues include fabric, color, trims, soil and staining, overall condition and age.

Professional stain removal

At RAVE FabriCARE, we perform extensive stain removal and cleaning procedures on every garment and household textile. Often using a multi-stage processes involving dry cleaning, soaking in dry cleaning fluid and aqueous solutions, wet cleaning, hand washing and/or other restoration techniques. Even if that means taking the time to treat the same garment multiple times until the stain is removed or significantly reduced in it’s intensity.

Contrast this to ordinary restoration dry cleaners where the stain removal process is skipped entirely.Where stain removal consists of loading and unloading a dry cleaning or wet cleaning machine and hoping that the stains will miraculously disappear during tumbling. And where even the most simple of stains receive one of those “sorry-we-tried-but-we-couldn’t tags”.

Proprietary dry cleaning fluid

RAVE FabriCARE is the only restoration dry cleaner in Arizona licensed to use a proprietary dry cleaning process utilized by fewer that 5% of all dry cleaners in North America.

Our dry cleaning fluid is…

Completely odorless: No solvent smell or perfume or fragrance smell ever.

Dermatologically-friendly: So gentle it’s used as a base ingredient in many personal care products you apply to your skin every day. Products such as shampoos, deodorants, antiperspirants and moisturizing creams. So gentle that you can (legally) wash your hands or face in it. Now try that with any other dry cleaning solvent on the market today. Your local hospital’s emergency room personnel are standing by.

Chemically inert: Meaning that our dry cleaning fluid wont bleed your dyes or fade your colors.

Environmentally benign: RAVE FabriCARE is the only restoration dry cleaner in Arizona exempt from all federal, state and local regulations governing the delivery, storage, use and disposal of dry cleaning solvents. Contrast this to all other restoration dry cleaners in Arizona who use relatively aggressive, strictly regulated dry cleaning solvents such as perchlorethylene (a chlorinated solvent), synthetic petroleum, (a hydrocarbon solvent) and formaldehyde dibutyl acetal (a formadehyde solvent).

Odorless. Dermatologically friendly. Extremely gentle. Chemically inert. Environmentally benign.

Just 5 reasons why our dry cleaning fluid is perfectly compatible with the delicate nature of your bespoke, made-to-measure, designer, hi-fashion, specialty and couture garments and household textiles. As well as your fine business and casual attire.

Dry cleaning fluid purity

At RAVE FabriCARE, we continually purify (or “distill”) and continually filter our dry cleaning fluid before and after every load.

As a result, every garment and household textile is cleaned in dry cleaning fluid that’s crystal clear. As clear as bottled mountain spring water.

It’s your only guarantee against grayish and dingy whites, creams and pastels; dull and faded colors; and that all too familiar “dry cleaning solvent smell”.

Truth is, we know of no restoration dry cleaner in Arizona that continuously purifies every single drop of their dry cleaning solvent before and after each load. And filters every single drop of their dry cleaning solvent during each load.

To do otherwise is just like washing your clothes in a home washer and using the same dirty water over and over again. No, it’s more like washing your clothes at home using the effluent from your dishwasher.

Sanitone® dry cleaning chemistry

At RAVE FabriCARE, we only use top-of-the-line Sanitone ® dry cleaning detergents and additives.

Fact is, RAVE FabriCARE is the only restoration dry cleaner in Arizona licensed by Fabritec International to use Sanitone ® products. We have been a Sanitone ® licensee for over 25 years.

By contrast, many ordinary restoration dry cleaners use the cheapest possible dry cleaning detergents. And when the pressure on the prices they can charge increases – as they are apt to do when they use the insurance company-mandated Xactimate pricing model – many eliminate the use of dry cleaning detergents completely.

Zero moisture

Unlike ordinary restoration dry cleaners, we never add or inject moisture into our dry cleaning solvent. Nor do we load garments and household textiles into our dry cleaning machines that are not completely dry.

Ordinary restoration dry cleaners rationalize the addition or injection of moisture into their dry cleaning solvents thus…

We know that dry cleaning solvents can emulsify or dissolve oil-based stains such as salad dressing, butter, steak sauce, body oils and topical creams and lotions.

We also know that moisture is necessary to remove water-based stains such as soda, juice, wine, beer and perspiration.

So why don’t we just add or inject moisture into our dry cleaning solvent during the “wash” cycle. This way we’ll kill two birds with one stone: the dry cleaning solvent will “take care” of the oil-based stains and the moisture will “take care” of the water-based stains.

Voila! Problem solved.

With absolutely no investment of time, effort and skill.

Unfortunately for ordinary restoration dry cleaners, adding or injecting moisture has consequences:

First, it doesn’t work.

Doesn’t work because the dry cleaning doesn’t remove water-based stains (irrespective of the amount of moisture added), because the heat of the dry cleaning machines “dry” cycle might permanently set the water-based stains and because your garments will still smell of perspiration if the cause of the perspiration odor is not removed prior to dry cleaning.

Second, it’s reckless.

Reckless because wools might shrink and water-soluble dyes on “dry clean only” garments and household textiles could bleed.

Zero fragrance, perfume or smell masking chemicals

Unlike ordinary restoration dry cleaners, we never add or inject perfumes, fragrances or other smell masking chemicals to our dry cleaning fluid to “disguise” any smoke odors that haven’t been neutralized or to disguise the fact that the dry cleaning solvent used to clean your garments and household textiles has not been continuously purified.

And the reason?

Proper odor remediation techniques means no odor prior to dry cleaning.

And no odor prior to dry cleaning means no need for perfumes, fragrances and other smell masking chemicals.

Proper dry cleaning fluid purification techniques means dry cleaning fluid that’s as crystal clear as bottled mountain spring water.

And crystal clear dry cleaning fluid means no need for perfumes, fragrances and other smell masking chemicals.

Zero sizing

Sizing is to dry cleaning what starch is to shirt laundry.

Unlike ordinary restoration dry cleaners, we never add or inject sizing into our dry cleaning machines.

This way your fine wools and silks won’t feel and drape like cardboard.

And why do ordinary restoration dry cleaners like sizing?

Because the stiffer the garment or household textile, the quicker it is to machine press.

At RAVE FabriCARE, we do occasionally use sizing. But sizing is only applied to cotton and linen garments during the hand finishing stage. And then only if you specifically requested sizing and only according to your requested sizing level.

Like your cottons and linens smooth with no crispness? Smooth with light crispness? Like your heavier fabric linens smooth with no crispness, and your lighter fabric linens smooth with light crispness?

That’s what we mean by personal preference.

Operational excellence

At RAVE FabriCARE, you can count on lighter loads, strict classifications, zero moisture, zero odor masking agents, zero sizing, longer cleaning cycles and lower drying temperatures.

Unlike ordinary restoration dry cleaners….

• We don’t mix garments and household textiles of different color classification.
• We don’t mix regular and fragile garments and household textiles.
• We don’t overload our machines.
• We don’t add or inject moisture into our dry cleaning fluid.
• We don’t add or inject perfume, fragrance and other smell masking chemicals into our dry cleaning fluid.
• We don’t reduce our wash cycle times.
• We don’t increase our dry cycle temperatures.

All of which produces the fastest, cheapest and worst restoration dry cleaning. What the dry cleaning industry calls “bang and hang cleaning”, “tumble and fumble cleaning”, “clean and steam cleaning”, or “boil, bleach and bake cleaning”.

Meticulous garment finishing

The highest standards of garment and household textile finishing can tolerate no compromises and shortcuts.

Which is why our skilled finishers delicately hand iron every garment and household textile. Both inside and out. The old fashioned way. Using a hand iron. No matter how long it might take.

It goes without saying that, at RAVE FabriCARE, you won’t find those common “bang an hang” machine pressing practices that’s the hallmark of restoration dry cleaners: crushed nap; shine; seam, flap and button impressions; moire-like press pad impressions; double creases; twisted interior seams; wrinkled linings; and other “crimes of fashion”.

All of which could lead an insured to claim that “my restoration dry cleaner ruined my bespoke, made-to-measure, designer, hi-fashion, specialty and couture garments, household textiles and accessories.  

“Pressing” or “steaming”, as practiced by ordinary restoration dry cleaners, is such a poor descriptor of the art of finishing.

Of course, a skilled finisher must know how to apply pressure to achieve a smooth finish on a cotton or linen. But a smooth, soft hand finish that minimizes the possibility of shine or seam, flap and button impressions, best defines the finest professional finishing.

Personalized inspections

At RAVE FabriCARE, our full time, trained inspectors are uncompromising in their attention to detail.

They carefully examine every garment and household textile – from inside to outside, from top to bottom – to ensure that our high quality standards have been met. Including odor removal, stain removal, cleaning, finishing and repairs.

They are also responsible for ensuring that we’ve addressed all your personal preferences and special instructions.

Exquisite packaging

At RAVE FabriCARE, your garments and household textiles are individually and elegantly packaged using only premium materials such as heavy duty clip and contoured hangers; soft, white acid-free tissue; and extra wide, heavy gauge poly.

Individual packaging, using the finest quality materials, ensures that your fine garments and household textiles are protected during storage and transportation to your home. And that they are ready to be worn by you. Without having to be refinished, at home or on the road.

Summary

There you have it. A summary of our restoration dry cleaning process.

It’s what sets us apart from all other restoration dry cleaners in Arizona. And it’s why no other restoration dry cleaner comes close to matching our quality standards and our results.

All our restoration processes are green, non-toxic and environmentally friendly

At RAVE FabriCARE, we only employ green, non-toxic, environmentally friendly dry cleaning (siloxane), wet cleaning and odor remediation (ozone, hydroxyl and vaportek) processes to care for your fine garments, household textiles and accessories.

For further details, please read the preceding discussions.

Our guarantee

At RAVE FabriCARE, we’re so confident that our odor remediation and cleaning technologies and processes are effective that we’ll provide you with an unconditional guarantee:

On every restoration project, we’ll completely eliminate all smoke- and water-related stains from every garment, household textile and accessory. Or we’ll do it over to your complete satisfaction. Promptly and courteously.

And if you’re still not satisfied, we won’t bill you or your insurance company for that item.”

How can we offer such a guarantee?

For 4 reasons:

Multiple odor remediation technologies and processes

Ordinary restoration dry cleaners typically rely on one deodorization process — ozone.

The problem with this approach is that there needs to be many more tools in the restoration dry cleaner’s toolbox than ozone alone.

RAVE FabriCARE has a range of remediation technologies and processes – some of which have been developed by us over a period of years – to produce the best achievable results.

Controlled deodorization (concentration, temperature, relative humidity, duration)

Ordinary restoration dry cleaners deodorize their smoke and water contaminated garments, household textiles and accessories using ozone for about about 12 hours.

The problem with this approach is that the specific deodorization treatment – be it hydroxyl, vaportek or, as a last resort, ozone gas – should be tailored to the specific garment, household textile or accessory.

At RAVE FabriCARE, our restoration personnel know how to tailor the deodorization process to each specific garment, household textile and accessory and know how to control the deodorization process for optimum results.

Odor removal prior to cleaning

When your garments, household textiles and accessories arrive at our facility, they’re first hung dried in a specialized dry room and then transferred to one of our odor remediation rooms for deodorization.

Unlike ordinary restoration dry cleaners, we never rely solely on the “smell test” to determine which items should be deodorized and which items can bypass the process.

Why?

For two reasons:

First, fire creates two types of smoke damage – invisible odor and visible soot. And both types of smoke damage must be treated.

Second, smoke is comprised primarily of water, carbon dioxide, sulfuric acid, carbon and other materials that haven’t been completely combusted. And all these products and by-products must be completely neutralized prior to dry cleaning, wet cleaning and/or hand cleaning.

No smell masking chemicals

At RAVE FabriCARE, we don’t use any smell masking chemicals (perfumes, fragrances, odor control products, etc.) that, to quote one chemical manufacturer’s literature, “neutralizes and removes smoke odor from fire damaged clothing and household items in either dry cleaning or wet cleaning without deodorization.”

Why?

• Because many individuals are sensitive to perfumes and fragrances.
• Because the smell of these smell masking chemicals can be even more noxious than the lingering, acrid, diffuse odor of smoke and soot and the dank, musty, moldy odor of high humidity.
• Because the odor will return as soon as the smell masking chemical dissipates – probably just after your insurance company paid the “restoration dry cleaner”.

This “no exceptions to deodorization” approach applies to all items to be dry cleaned, wet cleaned and/or hand cleaned.

Furthermore, many ordinary restoration dry cleaners mistakenly believe that garments and household textiles that can be wet cleaned (or “washed”) don’t require deodorization. Their approach can be summed up as “just toss ’em in the washer and hope for the best”.

Our experience tells us otherwise.

That’s because, without prior deodorization treatment some garments and household textiles may have to be wet cleaned up to five times in order to completely eliminate every trace of odor. And this can negatively impact the life of those items.

At RAVE FabriCARE, we guarantee that every item removed from your home will be deodorized.

No smell tests. No exceptions.

After all, we’ve got an unconditional guarantee to live up to.

What you can expect from us

At RAVE FabriCARE, all our odor remediation and dry cleaning and wet cleaning restoration technologies and processes are designed to deliver:

• Garments that are exceptionally clean.
• Spectacularly bright whites, creams and pastels.
• Colors that are rich and lustrous, without that “washed out”, faded look.
• Renewed, revitalized fabric textures.
• The softest, silkiest fabric feel, even on heavy cotton sweaters.
• Garments that are meticulously finished. Inside and out. By hand. Not by machine.
• Garments that are carefully and thoroughly inspected. From top to bottom. From inside to outside.
• Garments that are individually and elegantly packaged.
• And, of course, absolutely no odors – odors from smoke, dry cleaning solvents, chemical agents, fragrance, perfume or odor masking products. Ever.

Service throughout Arizona

RAVE FabriCARE offers smoke, fire and water restoration services throughout Arizona.

If you’re a homeowner with a significant investment in your bespoke, made-to-measure, designer, high fashion, specialty and couture garments, household textiles and accessories and you live outside of the metro Phoenix area  (more than 30 miles from our Scottsdale location as determined by Google Maps), please consider this….

The added transportation costs associated with selecting RAVE FabriCARE will be relatively small compared to the total cost of replacing your fine garments, household textiles and accessories that have not been carefully restored to pre-disaster condition.

Say you live in Tucson, Sedona, Flagstaff or Prescott and you experience a smoke, fire and/or water disaster situation. You call your insurance company and the insurance adjuster or restoration contractor “directs” you to their "preferred" restoration dry cleaner.

If you have a significant investment in fine garments, household textiles and accessories, it’s highly unlikely that an ordinary restoration dry cleaner in any of those towns will have the in-house, technical skills and experience or the specialized facilities necessary to carefully restore your fine garments, household textiles and accessories to pre-disaster condition.

Write your own anti-anxiety prescription by calling us.

We’re just a 2 to 4 hour drive away.

Travel costs

As mentioned above, we do not charge for travel if the distance from our Scottsdale facility to your home is less than 30 miles as determined by Google Maps.

If we travel beyond the 30 mile limit, we do charge for mileage and time.

Mileage

We charge for mileage in both directions based on the AAA composite average rate for large sedans traveling 15,000 miles per year. The current (2022) rate is 69.1 cents/mile.

The distance in miles, as determined by Google Maps, is based on a 2 way trip.

Time

We charge for time in both directions based on travel time determined by Google Maps. Time is rounded up to the closest hour. The rate of $25.00 per person. The minimum crew is 2 persons.

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Mileage and time assessed on all trips

We assess the mileage and time charge for all trips in excess of 30 miles from our facility. These trips include evaluation/survey, pack out and delivery.

We will waive the mileage and time charges for the first evaluation/survey trip if

• RAVE FabriCARE is engaged to undertake all the restoration work of your fine garments, household textiles and accessories, and
• the total billings for the restoration of your fine garments, household textiles and accessories exceeds $10,000.

Experienced on-site crew

At RAVE FabriCARE, we recognize the magnitude of the physical and emotional disruption that can accompany a disaster. We understand that recovery can be stressful, even traumatic.

That’s why each team dispatched to an insured’s home includes a Team Leader with extensive restoration experience as well as uniformed team members who are properly trained and will execute their functions in a sensitive, caring manner.

For security purposes, our team will arrive in clearly identified RAVE FabriCARE vehicles.

After a preliminary evaluation, the Team Leader will communicate with you and your insurance adjuster, if any, to address any questions and concerns.

At this trying time, you can count on RAVE FabriCARE for understanding, attention and caring – from your very first contact with us to the follow up months after we have returned the last of your fine garments, household textiles and accessories.

Seamless integration with your restoration contractor

In most disaster situations, you’ll probably retain the services of a restoration contractor to remove water from your home, dehumidify and deodorize the structure and restore the interior and exterior to original condition.

You can count on RAVE FabriCARE to work closely with your restoration contractor to endure the seamless integration of all our tasks.

Our objective is to remove all garments, household textiles and accessories that have been contaminated by fire, smoke, soot, water, mold, mildew and/or humidity with a minimum of inconvenience to you, your household and your restoration contractor. And then to return those items with even less fuss.

Communication is the key. Because a claim that starts right tends to end right.

Non-salvageable items

At RAVE FabriCARE, our objective is maximum recovery. That’s why we remove all garments, household textiles and accessories contaminated by fire, smoke, soot, water, mold, mildew and/or humidity from your home and don’t grade them on-site.

It’s been our experience that many items initially thought to be a total loss can, in fact, be fully restored – with the right skills, expertise, experience, procedures, processes, technologies and equipment.

Of course, there will inevitably be some items that, despite our best efforts, cannot be restored: items charred by fire, yellowed by heat, ripped, torn or otherwise physically damaged.

What happens to those items that cannot be restored to pre-disaster condition?

We”ll return those items to you in the presence of your insurance adjuster. We’ll discuss each item with the adjuster and provide a full explanation as to why, in our professional opinion, that item could not be successfully restored.

At RAVE FabriCARE, we don’t charge for garments, household textiles and accessories that could not be restored to pre-disaster condition.

As we always tell our high value homeowner clients: Don’t give up. You’ll be surprised what we can do.

Direct billing

In all cases where your disaster is covered by your home owner’s insurance policy, we’ll bill your insurance company directly.

For losses that are completely covered by your insurance company, your only personal cost is your deductible.

For losses that are not completely covered by your insurance company, your personal cost is

• your deductible
• the amount by which the losses exceed the total dollar limits on your policy
• the total amount of the loss where you do not wish to involve your insurance company.

In other words, RAVE FabriCARE is paid by either the insurance company or the insured or both.

RAVE FabriCARE will not commence the restoration process on any garment, household textile or accessory until the following documents have been signed and delivered to RAVE FabriCARE:

• Disaster Response Agreement
• Personal Guarantee
• Payment Authorization Agreement.

The Disaster Response Agreement, amongst other things, captures some personal information about the insured, identifies the nature of the services to be provided, provides a mechanism for resolving disputes, and directs the insurance company to pay us directly for services rendered and billed to them.

The Personal Guarantee indicates that you understand that you are personally responsible for the deductible and personally responsible for all charges and costs not covered by your insurance policy and/or not paid by your insurance company.

The Payment Authorization Agreement authorizes RAVE FabriCARE to charge your personal credit card or personal bank account for all charges and costs that are not covered by your insurance company and/or not paid by your insurance company.

For corporate entities that are insured or self insured, we assess each situation to determine the need for a Disaster Response Agreement, Personal Guarantee and/or a Payment Authorization Agreement.

Please note…

In the event these 3 documents are not signed and delivered to RAVE FabriCARE, you will be charged for all services rendered to that point, such as:

• our documentation services at the rates identified in the Disaster Site Documentation Experience section above
• for the travel costs at the rates identified in the Service throughout Arizona section above .

Full payment for our documentation services and travel costs must be received before your unprocessed garments, household textiles and accessories are returned/delivered to you.

Free, limited time, on-premises storage

RAVE FabriCARE provides secured, on-premises storage for all your fine garments, household textiles and accessories for up to 90 days from the date we remove those items from your home (“packout date”).

Absolutely free.

It’s been our experience that most clients are ready to take delivery of their garments, household textiles and accessories within this 90 day period.

And, if you can’t take delivery within that 90 day period, don’t worry. We’ll store your garments, household textiles and accessories for up to 6 months and we’ll discount our normal storage rates by up to 60%.

The size of this discount increases on a sliding scale based on the total billings for the restoration project. The higher the total billing on the project, the higher the discount.

If we’re storing your garments, household textiles and accessories for a period longer than 90 days from the packout date, your storage fees will be billed on a monthly basis to a credit card on file. The first monthly bill you receive will be prorated.

For example, the packout took place on March 20. Storage is free from March 20 to June 20. On June 30, we’ll charge your credit card for storage for the period June 20 to June 30. Thereafter, we’ll charge your credit card for storage on the last day of each month.

Coming soon

Check back soon for a link to out new, expanded website – www.RaveFireAndWaterRestoration.com – a website devoted solely to the restoration of fine garments, household textiles and accessories for high value homeowners with a residence that has been contaminated by fire, smoke, soot, water, mold, mildew and/or humidity.

It’ll address everything you ever wanted to know about the restoration of fine garments, household textiles and accessories that have been contaminated by fire, smoke, soot, water, mold, mildew and/or humidity. And more.