Privacy Policy

Our commitment to your privacy

At RAVE FabriCARE, we respect your privacy and the confidentiality of any information you choose to give us.

This policy describes the information we collect and how we use it.

We promise to use this information in a safe, secure and responsible manner.

If you have any questions about this policy, please contact us via email.

As we continue to develop this website and take advantage of new technologies, this privacy policy is likely to change. Please refer to this policy on an on-going basis so that you understand our most current privacy policy.

When we collect information

We only collect information that you voluntarily provide – when you drop off your garments, household textiles and accessories at our facility, when you sign up for any of our pickup and delivery services, when you ship your garments, household textiles and accessories to us, when you buy any of our storage products, when we return your garments, household textiles and accessories to you, etc.

What information we collect

We collect information such as your name, your residential, postal, shipping and email addresses and your cell telephone number.

If you are a Pickup & Delivery client or a Nationwide or Worldwide Clean By Mail client, our operations system captures your credit card information (number, expiration date and security code). After your credit card information is entered, only the last 4 digits of your card number and the expiration number are visible to or retrievable by any fabricare associate or any member of management. Your credit card information is stored on servers that are subject to a high degree of security.

If you are an In-Store Service client and you wish to keep your credit card on file to pay for future services, our operational system captures your credit card information (number, expiration date and security code). After your credit card information is entered, only the last 4 digits of your card number and the expiration number are visible to or retrievable by any fabricare associate or member of management. Your credit card information is stored on servers that are subject to a high degree of security.

We also collect statistical information on which pages of our website you visit, but this statistical information is not associated, in any way, with your identity or your service order.

How we use the information we collect

If you are an In-store Service client, we use this information to discuss any aspect of your order; process your order and receive payment; contact you in the event there are any issues to discuss; reply to any request you might have made; and keep a record of the services you have purchased in the past and any transactions related thereto.

If you are a Pickup & Delivery client, we use this information to discuss any aspect of your order; process your order and receive payment; contact you in the event there is a problem with your credit card or in making delivery to you; reply to any request you might have made; and keep a record of the services you have purchased in the past and any transactions related thereto.

If you are a Nationwide or Worldwide Clean By Mail client, we use this information to confirm your order by email; discuss any aspect of your order; process your order and receive payment; notify you that your order is complete and is about to be shipped to you; notify you of the shipment of your order; contact you in the event there is a problem with your credit card or in making delivery to you; reply to any request you might have made; and keep a record of the services you have purchased in the past and any transactions related thereto.

On occasion, RAVE may use the information provided to us to inform you of our existing or new services or special offers but RAVE will only do so in a very limited way. Like you, RAVE hates spam.

What information we share with others

Under no circumstances will RAVE FabriCARE sell, license or share any of your personal information with any other third party.

We do, however, contract with others to provide credit card processing services, data base management services, email distribution services, telephone services, marketing and promotional services, shipping services and other similar services critical to the operation of a business.

In these cases, we only give these third parties with the minimum information they need to deliver their services to us. We expect these third parties to refrain from using this information for their own marketing purposes and not to share this information with anyone else.

We will disclose information in response to a lawful written request issued by a court, government agency or regulatory authority with the jurisdiction to make that request.

Cookies and pixel tags

RAVE does not use cookies that are stored on your hard drive. We may use a browser or session cookie, which is not stored on your hard drive. These cookies allows us to keep track of your session information. This cookie will expire with time or disappear when you close your browser. It is not stored on your computer.

RAVE FabriCARE does not use pixel tags or small graphic images to tell us other sites you may have visited.

Children’s privacy

This is a general audience website primarily aimed at adults. We do not collect or maintain information from those we actually know are under the age of 13. We also do not send email correspondence to any to anyone we actually know is under the age of 13.

Online account registration

Only will never ask you to register your email address with us in order to access any of our educational materials – service descriptions, blog posts, ebooks, position papers and white papers.

In order to sign up for our Local Scheduled or On Call Pick Up and Delivery service or On Demand Pick Up and Delivery service, we will ask you to complete a form. You can complete these forms online and either print it out and deliver them to us or email it to us.

In order to utilize our Nationwide or Worldwide Clean By Mail service, we will ask you to complete a form. You complete these forms online, print it out and include the form with your garments, household textiles and/or accessories.

In order to purchase any of our storage products online, we will ask you to provide certain information necessary to process your online order. You provide this information online and that information is securely transmitted to us via the internet, in much the same way as you would purchase a product from any online vendor.

Email correspondence

On occasion, RAVE may use the information provided to us to inform you of our existing or new services or special offers but RAVE will only do so in a very limited way. Like you, RAVE hates spam.

If you no longer wish to receive any emails from RAVE FabriCARE or any of our affiliates, please contact us via email.

Please allow a reasonable amount of time to complete the removal as some communications may already be in progress before you submitted your request.

Security

It is our policy to handle your credit card information and personal data with the latest security technology and with the highest standards of safety and confidentiality.

We make every effort to protect the information you have provided against loss, destruction or misuse.