Worldwide Clean by Mail

Pricing

Our Worldwide Clean By Mail service prices are identical to the prices you would pay if you were a local in-store client or a local pickup and delivery client.

Unlike ordinary cleaners, we don’t add a 3% to 6% “environmental tax, surcharge or charge” to any service order as there is no “environmental tax, surcharge or charge” in Arizona.

There is no sales tax on dry cleaning and related services in Arizona.

For more information on our pricing for garments, household textiles and accessories, please click here.

Shipping Your Fine Garments, Household Textiles & Accessories To Us

At RAVE FabriCARE, we make shipping so easy.

Just follow these simple steps:

1. Complete our Worldwide Service Order Form online

Our Worldwide Clean By Mail Service Order Form (see below) comprises 3 parts:

Part 1 – Personal Information (REQUIRED information)

Provides us with your personal details (name, addresses, etc.), distribution details (hold for pick up by me, deliver to my home as part of my regular pick up and delivery service, pack and ship by carrier), shipping details (choice of carrier, shipping method, insurance, etc.) and payment details (credit card information, etc.).

Please note that we will not commence service or ship orders unless we have a valid credit card on file.

If you do not wish to enter your credit card number on your Service Order Form, you can enter CALL FOR CREDIT CARD in lieu of a credit card number. We will call you for that credit card number before we commence service.

Part 2 – Inventory of Items Sent (RECOMMENDED information)

Provides us with a detailed inventory of the items you’re sending in.

Completing the Inventory of Items Sent Form is optional. However, in the event no form is enclosed with your order, our descriptions and final counts must be accepted as definitive.

Part 3 – Personal Preferences Profile (OPTIONAL information)

Informs us of your likes and dislikes.

For example, how you like the feel of your cottons and linens. How you want us to hang your slacks, trousers and jeans. What your shirt laundry starch preference might be. How you want us to fold you sweaters. Etc.

You only have to complete the Personal Preferences Profile form once. Once we’ve entered your personal preferences in our system, you don’t have to submit the form when you use this service on subsequent occasions.

You should resubmit the form only if there has been a change in any of the base information you originally provided.

How to use the Worldwide Clean By Mail Service Order Form

• Open the Worldwide Clean By Mail Form PDF below
• Type in your relevant information
• Print out the Form, and
• Ship your item(s) to us and include the Form in the package.

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2. Pack your items in an appropriately-sized box

Before you pack your garments, household textiles and/or accessories, please make sure that they are completely dry. Items that are damp or wet could develop mold or mildew during transit.

Please do not use plastic shipping pouches to ship your garments, household textiles and/or accessories. Typically, the contents arrive in a relatively humid and hot condition.

There’s no need to pack your garments, household textiles and/or accessories very carefully. It’s ok to gently roll or fold your items and insert them into your shipping box — unless there is valid reason not to do so (for example, if you're shipping a couture dress with boning in the corset area, we would advise you to use a larger box so as not the crush the construction of the corset).

3. Seal and address your box

Please make sure to include the Worldwide Clean By Mail Service Order Form in the box.

4.1  Ship your box to us (from Canada)

Please ship your box to:

RAVE FabriCARE
8480 East Butherus Drive
Scottsdale
Arizona 85260 USA

When you ship your items to us, you will be required to complete a Commercial Invoice or similar document for customs purposes.

We suggest that you:

• Identify the contents as PERSONAL GARMENTS / NO COMMERCIAL VALUE / CLIENT-OWNED GOODS BEING SENT TO USA FOR REPAIR & RETURN.
• Place a VALUE OF ZERO on the contents (any reference to $$$ could tie up your items in customs)
• Write DO NOT CUT OPEN WITH A BOX CUTTER OR KNIFE across the top of the box with a magic marker (for the benefit of the boxcutter-wielding folks at US customs).

You should use a shipper such as Canada Post, UPS or FedEx that provides a tracking number.

Please note: RAVE FabriCARE assumes no responsibility for loss of or damage to your bespoke, made-to-measure, designer, high fashion, specialty and couture garments and/or other pieces in transit to us.

4.2  Ship your box to us (from Western Europe)

Western Europe: Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and United Kingdom (England, Northern Ireland, Scotland, Wales)

Please ship your box to:

RAVE FabriCARE
8480 East Butherus Drive
Scottsdale
Arizona 85260 USA

When you ship your items to us, you will be required to complete a Commercial Invoice or similar document for customs purposes.

We suggest that you:

• Identify the contents as PERSONAL GARMENTS / NO COMMERCIAL VALUE / CLIENT-OWNED GOODS BEING SENT TO USA FOR REPAIR & RETURN.
• Place a VALUE OF ZERO on the contents (any reference to $$$ could tie up your items in customs).
• Write DO NOT CUT OPEN WITH A BOX CUTTER OR KNIFE across the top of the box with a magic marker (for the benefit of the boxcutter-wielding folks at US customs).

You should use a shipper such as Royal Mail, Deutsche Post, Swiss Post, Poste Italiane, UPS, FedEx or DHL that provides a tracking number.

Please note: RAVE FabriCARE assumes no responsibility for loss of or damage to your bespoke, made-to-measure, designer, high fashion, specialty and couture garments and/or other pieces in transit to us.

4.3  Ship your box to us (from Gulf States)

Gulf States: Bahrain, Kuwait, Oman, Qatar, Saudi Arabia and United Arab Emirates (including Abu Dhabi and Dubai).

Please ship your box to:

RAVE FabriCARE
8480 East Butherus Drive
Scottsdale
Arizona 85260 USA

When you ship your items to us, you will be required to complete a Commercial Invoice or similar document for customs purposes.

We suggest that you:

• Identify the contents as PERSONAL GARMENTS / NO COMMERCIAL VALUE / CLIENT-OWNED GOODS BEING SENT TO USA FOR REPAIR & RETURN.
• Place a VALUE OF ZERO on the contents (any reference to $$$ could tie up your items in customs).
• Write DO NOT CUT OPEN WITH A BOX CUTTER OR KNIFE across the top of the box with a magic marker (for the benefit of the boxcutter-wielding folks at US customs).

You should use a shipper such as Saudi Post, Emirates Post, UPS, FedEx or DHL that provides a tracking number.

Please note: RAVE FabriCARE assumes no responsibility for loss of or damage to your bespoke, made-to-measure, designer, high fashion, specialty and couture garments and/or other pieces in transit to us.

4.4  Ship your box to us (from Far East)

Far East: Hong Kong, Japan, Macau, Singapore, South Korea and Taiwan.

Please ship your box to:

RAVE FabriCARE
8480 East Butherus Drive
Scottsdale
Arizona 85260 USA

When you ship your items to us, you will be required to complete a Commercial Invoice or similar document for customs purposes.

We suggest that you:

• Identify the contents as PERSONAL GARMENTS / NO COMMERCIAL VALUE / CLIENT-OWNED GOODS BEING SENT TO USA FOR REPAIR & RETURN.
• Place a VALUE OF ZERO on the contents (any reference to $$$ could tie up your items in customs).
• Write DO NOT CUT OPEN WITH A BOX CUTTER OR KNIFE across the top of the box with a magic marker (for the benefit of the boxcutter-wielding folks at US customs).

You should use a shipper such as Hong Kong Post, Singapore Post, UPS, FedEx or DHL that provides a tracking number.

Please note: RAVE FabriCARE assumes no responsibility for loss of or damage to your bespoke, made-to-measure, designer, high fashion, specialty and couture garments and/or other pieces in transit to us.

4.5  Ship your box to us (from Australia or New Zealand)

Please ship your box to:

RAVE FabriCARE
8480 East Butherus Drive
Scottsdale
Arizona 85260 USA

When you ship your items to us, you will be required to complete a Commercial Invoice or similar document for customs purposes.

We suggest that you:

• Identify the contents as PERSONAL GARMENTS / NO COMMERCIAL VALUE / CLIENT-OWNED GOODS BEING SENT TO USA FOR REPAIR & RETURN.
• Place a VALUE OF ZERO on the contents (any reference to $$$ could tie up your items in customs).
• Write DO NOT CUT OPEN WITH A BOX CUTTER OR KNIFE across the top of the box with a magic marker (for the benefit of the boxcutter-wielding folks at US customs).

You should use a shipper such as Australia Post, New Zealand Post, UPS, FedEx or DHL that provides a tracking number.

Please note: RAVE FabriCARE assumes no responsibility for loss of or damage to your bespoke, made-to-measure, designer, high fashion, specialty and couture garments and/or other pieces in transit to us.

5. Await confirmation of the receipt of your box

We’ll confirm the receipt of your items by email or phone within 48 hour of receipt.

On occasion, this confirmation process may take a little longer.

For example, it may take a little longer if your box arrives a day or two prior to a weekend, a day or two prior to a national holiday weekend, or a day or two prior to our annual vacation (typically, the second full week in August).

How we package the items returned to you

In order to ensure that your garments, household textiles and/or accessories arrive at their destination in optimum condition, we pay particular attention to the manner in which we package your garments, household textiles and/or accessories for shipping.

For example:

• All garments (other than men’s laundered and dry cleaned shirts) are double bagged (two, extra wide poly bags per garment) and stuffed with acid-free tissue.
• All men’s laundered and dry cleaned shirts (dress, casual, polo, crew neck, etc.) are hand folded, cushioned with acid free tissue and inserted into a heavy gauge poly bag with a built in “cushion of air” to ensure that there is no or negligible “pressure” on the shirt. The idea is that you should be able to remove the shirt from the bag with practically no creases in the body of the shirt and wear it without any further hand ironing.
• All sweaters are hand folded, cushioned with acid free tissue and inserted into breathable sweater bags.
• All garments are carefully packed in one of our flat or upright shipping boxes in such a way as to minimize movement during travel. As we use 15 different sizes of flat and upright shipping boxes, we always seek to match the size of the garments being shipped to the size of shipping box being used.
• We do not fold certain garments even if requested to do so. For example, we will not fold a suit jacket, sport coat or blazer into a smaller box (to minimize shipping costs) if we believe that such folding will compromise the quality of our hand ironing and the consequent shape and drape of the suit jacket, sport coat or blazer.

How you pay for the services rendered

Your total service charge will comprise the following:

• Service charges
• Carrier shipping charges
• Carrier insurance charges (if any)
• Shipping box charges

Service charges

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Our Worldwide Clean By Mail service prices are identical to the prices you would pay if you were a local in-store client or a local pickup and delivery client.

Unlike ordinary cleaners, we do not add a 3% to 6% “environmental tax, surcharge or charge” to any service order as there is no “environmental tax, surcharge or charge” in Arizona.

There is no sales tax on dry cleaning and related services in Arizona.

Carrier shipping charges
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We only ship via United States Postal Service (USPS) or United Postal Service (UPS).

Unless you specify particular carrier preference (USPS versus UPS) on your Nationwide Clean By Mail Form, we'll always select the most economical shipping option.

We can also ship United Parcel Service (UPS) or Federal Express (FedEx), using your personal or corporate UPS or FedEx shipping account. Please see the conditions governing the use of a personal or corporate UPS account below.

Note regarding actual carrier shipping charges:

USPS or UPS carrier charges for return shipping are charged at the exact price charged to us by the carrier. Unlike other dry cleaners and online stores, we make no profit on carrier charges. We’re merely trying to recover our actual out-of-pocket expenses.

On occasion, a client will query the "high cost" of shipping. Please understand that we have no control over USPS or UPS shipping rates.

At RAVE FabriCARE, we package your garments in a shipping box that's appropriately sized to ensure that your garments, household textiles and accessories arrive in "ready to wear" and "ready to use" condition. After we enter the details (box size, weight, destination zip code, etc.) into our shipping system, that system provides the comparative USPS and UPS shipping costs.

Note regarding the use of a personal or corporate shipping account:

If you elect to do so, we can also use your own personal or corporate UPS or FedEx shipping account.

If you wish to use a personal or corporate UPS or FedEx account, please enter the relevant details on your Nationwide Clean By Mail Form.

If you use a corporate UPS or FedEx shipping account, you must be authorized to use that account for your personal needs. If you're not the primary owner of the corporation, you are, most likely, not authorized to use their corporate shipping account.

If your Nationwide Clean By Mail form specifies the use of a personal or corporate UPS or FedEx shipping account and, subsequent to shipping by RAVE FabriCARE, UPS or FedEx -- for any reason whatsoever -- charges those shipping charges back to RAVE FabriCARE's UPS or FedEx shipping account, you authorize RAVE FabriCARE to recharge those shipping charges plus the UPS Chargeback Surcharge to the credit card you originally used to pay for our services.

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Carrier insurance charges (if any)

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USPS or UPS carrier insurance charges (if any) are charged to you at the exact price charged to us by the carrier.

Unlike other dry cleaners and online stores, we make no profit on any carrier insurance charges. We’re merely trying to recover our out-of-pocket expenses.

Shipping box charges

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We do charge for our shipping boxes.

We use 15 different sizes of shipping boxes. Our flat shipping boxes range in size from 17 x 6 x 6  to 48 x 24 x 8.

Our most popular shipping boxes are

• 20 x 12 x 16 (suitable for 5 hand folded, air-bagged shirts).
• 36 x 24 x 4 (suitable for a 2 piece suit)
• 40 x 24 x 4 (suitable for a 2 piece suit).

Please note: Some orders may require more than one shipping container. We’ll always endeavor to pack your items in the most cost efficient way consistent with maintaining the integrity of the hand ironing.

Service Charges

The service charge for each item will be detailed on a separate invoice attached to each item.

The total charge for all your items will be charged to your credit card as a single transaction ON THE DAY your items are shipped. A credit card receipt for the service charges will be attached to the outside of your shipping box (in a plastic pouch).

The total of the carrier cost, carrier insurance charges (if any) and shipping box charges for all boxes shipped (there could be more than one box shipped) will be charged to your credit card as a single transaction within ONE TO THREE DAYS AFTER THE DAY your items are shipped.

RAVE FabriCARE accepts American Express, Discover, Mastercard and Visa.

We do not accept personal checks, cashiers checks, travelers checks, money orders or COD orders.

How we ship items back to you if you live in Canada, Western Europe, Gulf States, Far East or Australasia

If you live in Canada, Western Europe, Gulf States, Far East or Australasia, please note that we can return your order -- or even part of your order -- to an address IN ANY COUNTRY we service.

For example, you might ship a box to us from your home country and request that we return certain items to an address in the USA, certain items to an address in England and the remainder of your items to your home country.

We will ship your order via United States Postal Service (USPS) or United Parcel Service (UPS), whichever service is more economical.

As a general rule, it’s more economical to ship USPS to Western Europe, Gulf States, Far East or Australasia. Not always, but in most cases.

If you do not wish us to ship via USPS, we can ship UPS.

If you have your own UPS or FedEx shipping account, please provide your UPS or FedEx account information when completing your Worldwide Clean By Mail Service Order Form.

If speed of delivery is more important to you than the cost of delivery in a particular circumstance, we’ll look at both speed of delivery and cost of delivery and make an appropriate decision consistent with your time restraints.

As soon as your order(s) is picked up by USPS, UPS or FedEx, you’ll receive an email from the carrier which will, amongst other things, identify the tracking number, shipping date and anticipated delivery date. Please make sure that you provide an email address when completing your Worldwide Clean By Mail Service Order Form.

RAVE FabriCARE assumes no responsibility for loss or damage to your bespoke, made-to- measure, designer, high fashion, specialty and couture garments and/or other pieces in transit back to you, beyond the limit of any carrier insurance you choose and pay for.