With today’s busy lifestyles, there never seems enough time to get things done.
So consider the added convenience of RAVE FabriCARE’s free pickup and delivery service – regularly scheduled or on call.
We currently serve:
We make caring for your fine garments, household textiles and accessories as close as your front door using a combination of:
What’s more, you never have to be at home to receive service.
And we do all this at no extra charge.
Suggestion: select a place that’s not (too) visible from the street and protected from the sun, wind, rain and irrigation systems. Ideal places include a front door alcove, rear patio, garage, utility room, guest house, pool house, etc.
After we’ve answered any remaining questions that you might still have and you decide that you wish to commence service, we’ll ask you to complete a RAVE Convenience Account form and to return that form to us with your first order.
Let us know the date you wish to commence service.
Place your cleaning and the RAVE Convenience Account form in one of our blue nylon bags (if you already have your bags) or in a plastic bag marked “RAVE FABRICARE” (if you don’t have your bags yet).
Leave your blue nylon bag or the plastic bag marked “RAVE FABRICARE” at the designated pickup and delivery point by 10:00 a.m. on the date we’re scheduled to make the first pickup.
If you don’t already have your blue nylon bags on the day before your first pickup, your pickup and delivery representative will bring two blue nylon bags with him on the day of your first pick up. He’ll place your cleaning in one of the bags and leave the second bag at your designated pick up and delivery point for subsequent use.
On delivery date, your pickup and delivery representative will return your prior week’s cleaning and your blue nylon bag to the designated pickup and delivery point.
French cuffs – flat
French cuffs returned flat without a fold.
French cuffs – fold roll
French cuffs turned up with no crease. Button holes are aligned. RAVE cuff links are inserted.
French cuffs – fold press
French cuffs turned up with a straight light crease. Button holes are aligned. RAVE cuff links are inserted.
Please note: We do not recommend creasing the cuffs of french cuff shirts. We’ll most likely decline to process your shirts should you elect this option.
Sleeves – rolled
No shoulder to cuff crease along the sleeve (with a crease along the bottom seam of the sleeve from underarm to cuff).
Sleeves – creased
A crease from shoulder to cuff along the sleeve (with a crease along the bottom seam of the sleeve from underarm to cuff).
Please note: We do not recommend creasing the sleeves of your long sleeve shirts. We’ll most likely decline to process your shirts should you elect this option.
Collar support – insert supports
A V-shaped plastic collar support inserted into the top button of a blouse or shirt to prevent “collar droop”.
Collar support – no supports
No collar supports inserted into the top button of a blouse or shirt.
Packaging – hangers
Shirts returned on 18” wide white metal shirt hangers.
Packaging – hand folded
Shirts and blouses returned hand folded (never machine folded) and sealed in a 4 mil heavy duty plastic bag with a “built in” cushion of air. The complete packaging includes a thick, white board, white acid free tissue, a bubble-style V-shaped plastic collar support in the top button, and a plastic collar band on the inside of the neck and under the collar.
Soft press all cottons and linens
Garment is finished by hand using no sizing (sizing is to dry cleaned garments what starch is to laundered dress shirts) or water mist/vapor. The result is a semi-wrinkled fabric with no smoothness and no body/crispness.
No sizing all cottons and linens
Garment is finished by hand using no sizing (sizing is to dry cleaned garments what starch is to laundered dress shirts) and some water mist/vapor. The result is a smooth fabric with almost no body/crispness.
Light sizing all cottons and linens
Garment is finished by hand using some sizing (sizing is to dry cleaned garments what starch is to laundered dress shirts) and some water mist/vapor. The result is a smooth fabric with a light (but not stiff) body/crispness. Medium or heavy sizing is available on special request (although we do not recommend a medium or heavy sizing on cottons and linens).
Fold slacks/trousers/jeans over a strut hanger
All slacks/trousers/jeans returned folded over the bar of a strut hanger.
Clip slacks/trousers/jeans lengthwise at the waist
All slacks/trousers/jeans returned hung lengthwise from the waistband on a clip hanger that does not leave indents on your slacks, trouser or jeans.
All slacks, trousers and jeans with no creases are always returned in this manner (unless you specify otherwise).
All linen slacks, trousers and jeans are always returned in this manner ((unless you specify otherwise).
All shorts are always returned in this manner.
All linen slacks, trousers and jeans are always returned in this manner if the waistband is relatively large and the outer seam of the slacks, trousers and jeans is relatively short (because the distribution of the garment’s weight is concentrated in the waist area garments of this nature tend to fall off strut hangers quite easily).
We do not recommend hanging slacks/trousers/jeans lengthwise at the hem.
No creases on any slacks/trousers/jeans
All slacks, trousers and jeans that arrive at our facility with no creases are returned with no creases.
If slacks, trousers and jeans arrive at our facility with ceases and your instruction is to return all slacks, trousers and jeans with “no creases”, we will remove the crease to the extent practical. If we have any questions as to the desirability returning a particular garment with no creases, we will contact you.
Crease all slacks/trousers/jeans
All slacks, trousers and jeans that arrive at our facility are returned with creases even if they have no creases on arrival. If we have any questions as to the desirability of returning a garment with a crease, we will contact you.
Fold sweaters over a strut hanger
All sweaters are returned folded over the bar of a strut hanger.
Because of the likelihood of stretching, it is not appropriate to hang a sweater or a knit vertically on a hanger. We will respectfully decline to clean and finish any sweater or knit if that request is accompanied by an instruction to hang the sweater or knit vertically on a hanger.
Fold sweaters flat in breathable sweater bag
All sweaters are returned, flat, carefully folded and cushioned with white acid free tissue in a breathable sweater bag.
For more in-depth information about specific aspects of our pickup and delivery service, please read on…
With the exception of personal fittings for alterations, there’s no service offered in-store that’s not available on a pickup and delivery basis.
You can find a comprehensive list of our specialized services in the Services section of this website.
Got an unusual request? Just call us.
If it involves the restoration, cleaning, finishing, repair, preservation or storage of a garment, household textile or accessory, we can probably help.
Unlike ordinary cleaners, we don’t add a 3% to 6% “environmental tax, surcharge or charge” to any service order. This is nothing more than a scam designed to generate additional revenues as there is no state-mandated “environmental tax, surcharge or charge” in Arizona.
And unlike ordinary cleaners, we never add a fuel “surcharge” to any of our invoices.
There is no sales tax on any of our services in Arizona.
For further information on our pricing philosophy, please click here.
Our normal turnaround time is one week on regular dry cleaning, shirt laundry and household textiles.
If you’re a pickup and delivery client with a once a week pickup/delivery schedule, say every Monday, we’ll pick up on a Monday and deliver the following Monday.
If you’re a pickup and delivery client with a twice a week pickup/delivery schedule, say Monday/Thursday, we’ll pickup and deliver twice a week. Monday’s pickup will be delivered on the following Monday; Thursday’s pickup on the following Thursday.
Generally, one week.
For further information on our turnaround philosophy, please click here.
We have a dedicated pickup and delivery service number: 480-998-8266.
You can always reach one of our Fabricare Consultants Monday through Friday (7:00 am to 6:00 pm) and Saturday (8:00 am to 3:00 pm). For our major holiday weekend hours, please click here.
If no one is available to take your call personally, you can always leave a message 24/7.
We currently serve to the following zip codes:
Please note that we currently offer only once a week service in certain zip codes.
At RAVE FabriCARE, we’re continuously expanding our service area. If you reside in an area that we do not currently service, please let us know of your interest. This way we can determine if it’s possible to extend service to you at this time.
If not, we can, at the very least, identify your interest and contact you as soon as we expand service into your area.
Here’s an idea…
If you reside in an area that we do not currently service (for example, Litchfield Park in the west or Chandler in the south) and you wish to save yourself a trip to our facility, you might want to consider shipping your garments and/or other pieces to us through our Nationwide Clean By Mail service. Now you only have to make one trip (to pick up your items) instead of two trips (to drop off and pick up your items).
Our pickup and delivery service operates on a Monday to Friday basis within the zip codes we serve.
We offer once a week (some zip codes) or twice a week (other zip codes) regularly scheduled service.
The location of your residence and the average number of articles you expect to clean on a monthly basis will, for the most part, determine whether your pickup and delivery schedule is once or twice a week.
If you choose to become a regularly scheduled pickup and delivery client, there’s no need to ever call for a pickup. We’ll stop by automatically. Rain or shine. Unless you call us to say no pick up and/or delivery on a particular date because, say, you’ll be out of town.
Obviously, if you choose to become an on call pickup and delivery client, you’ll need to call us whenever you have a pickup (see next sub-section).
Our pickup and delivery service operates on a Monday to Friday basis within the zip codes we serve.
If you feel that your current needs do not dictate regularly scheduled service, you might find our on call service more suitable.
If you’re an on call client and you have a pick up, all you have to do is call us before 10:00 am on the day we are scheduled to be in your service area.
Here’s an example: Say you’re a Wednesday on call client and you’ve got cleaning to pickup. Just call us prior to 10:00 am Wednesday.
We’ll take it from there!
Occasionally, an existing regularly scheduled or on call pick up and delivery client will ask us to pick up a cleaning order at their residence with the request that we hold the order at our facility for pick up by them at some future date.
This situation is perfect for the frequent traveller who’s in and out of town on a relatively frequent basis.
This “pickup only” service is only available to longstanding pick up and delivery clients.
Occasionally, an existing pick up and delivery client who lives in our service area will drop off their order at our facility with the request that the order be delivered to his/her residence.
This situation is perfect for the frequent traveller who might return from a trip on a day or at a time when our delivery representatives are not in his/her service area and then elects to personally drop off their cleaning at our facility.
This “delivery only” service is only available to longstanding pick up and delivery clients.
When you first sign up for our pickup and delivery service, we’ll provide you with two blue nylon bags.
Each bag has a laminated tag with your name, service address and phone number, as well as certain shirt laundry preferences.
Details of all your other personal preferences (identified in your Personal Preference Profile submitted to us when you first signed up for our pickup and delivery service) are maintained in our RAVEtrac System.
And because we return your bag with each completed order, you’ll always have one bag in your possession to gather articles for the next pickup.
Need more bags? Just call our pickup and delivery service line (480-998-8266) 24/7.
You do not have to be at home when your pick up/delivery representative arrives.
In fact, we prefer not to disturb you.
Just leave your blue nylon bag at a designated pick up and delivery point – front door, rear patio, garage, utility room, guest house, pool house, etc.
We’ll always return your completed order to that same point.
When selecting a designated pickup and delivery point, please choose one that’s not (too) visible from the street and protected from the elements (sun, wind, rain, irrigation system, etc.).
There’s one other possibility. If there’s always someone at home, we can ring the front door or service entrance bell. If you select this alternative approach, we suggest that you, nevertheless, designate an alternative pickup and delivery point as a back up. Just in case no one’s home when we arrive.
We’re sorry, but we are unable to agree on a specific time or specific time window your delivery representative will arrive at your residence.
You see, our pickup and delivery service is a free service. And to continue to offer this free service, we must control our delivery costs. Our delivery costs are, in turn, primarily influenced by two factors:
So, if we were to agree to a specific time or specific time window, we’d have to add an “out-of-sequence surcharge” to your bill every time we visit you.
And that’s something we’d rather not have to do.
Although some of our clients have questioned our reluctance to agree to a specific time or time window for pickup and delivery, most understand that smooth, uninterrupted travel on the streets of metro Phoenix is not what it used to be ten or twenty years ago.
Traffic problems caused by road construction, vehicular congestion, weather conditions, emergencies, and a host of other disruptions make precise pickup and delivery times a remote possibility at best.
That having been said, we’ll do our best to comply with service time preferences of the “no later than” variety. Such as a request to arrive no later than 4:00 pm (when your housekeeper leaves), no later than 5:00 pm (because your gated community does not admit service vehicles after 5:00 pm), and the like.
We’ve always been reluctant to provide pickup and delivery service at the office.
Quite frankly, we prefer to pickup and deliver from your residence. That way you don’t have to lug your bag to the office and drag your cleaning back home.
That’s not to say we won’t consider pickup and delivery from your office.
For example, if your residence is in a neighborhood currently not served by us, we’d consider pickup and delivery at your office, provided
To prepare for your first pickup, just place your cleaning and your signed RAVE Convenience Account form in a large plastic bag (tagged RAVE FABRICARE) and leave the bag at your designated pickup and delivery point.
Once you’ve signed up for our pickup and delivery service, we’ll always endeavor to deliver or mail your blue nylon blue bags to you so that you have those bags in your possession the day before your first scheduled pickup.
If, for some timing or logistical reason, you don’t have your blue nylon bags on the day before your first pickup, your pickup and delivery representative will bring two blue nylon bags with him on the day of your first pick up. He’ll place your cleaning in one of the bags.
Then we’ll ring the doorbell to introduce himself. If no one’s home, he’ll leave the second blue nylon bag at the designated pickup and delivery point for subsequent use by you.
The vast majority of our pickup and delivery clients don’t keep track of the items they send in for cleaning. Typically, they just fill the bag.
Nonetheless, we recommend that you do. And it’s so easy when you use our self-carbonated pickup tickets. Put the white original in your bag. Keep the yellow copy for your records.
This record keeping form allows you to have a clear record of all items entrusted to our care, rather than guessing. This also ensures that we won’t get a call telling us that you can’t find your red turtleneck cashmere sweater and that you’re pretty sure you put it in the RAVE bag sometime last month.
It’s fast and simple – very much like a valet slip in a hotel.
Please remember that it’s best to itemize each item you’re sending in. But, merely entering your name, date and the total number of pieces you’re sending in will suffice.
If there is a discrepancy between the number of pieces in your bag and number of pieces on the self-carbonated pickup tickets, we’ll contact you immediately.
In the absence of a self-carbonated pickup ticket or any other list, our final count must be accepted as definitive.
You do not have to separate your dry cleaning from shirt laundry, household textiles from accessories. We’ll use our best judgement when we open your bag at our facility.
Our judgement is based, in part, on the article’s care label, fabric, fabric texture, fabric construction, buttons, color, dye, trim, stains, and the like. And our 30 years of experience determining the very best way in which to care for your fine garments, household textiles and accessories.
If you have a specific garment that you want treated in a specific manner (such as a request to restore a white linen blazer to its original splendor, to block a sweater to different dimensions, or to dry clean a specific dress shirt instead of laundering it), just indicate your preference on
We’ll process your order accordingly.
If you’re going to be away for a brief or extended period of time, all we ask is that you contact us. Tell us when you’re leaving and when to recommence service. If your return date is uncertain, let us know that. Then just call when you return.
For your convenience, our pickup and delivery service line (480-998-8266) is open 24/7. This way you can call whether you’re in Phoenix (Arizona), Phoenixville (Pennsylvania), or Phoenix City (Alabama).
We do not set a minimum monthly expenditure target for pickup and delivery clients.
Given that our pick up and delivery service is a free service, we do review all accounts over time to assess the economic viability of continued pick up and delivery service.
Typically, we take into account factors such as the number of visits to your residence during any month, the revenue generated by those visits, your geographical location, and the split between dry cleaning, shirt laundry, household textiles, repairs and alterations, and other services.
Economic viability of service is, for the most part, predicated on the volume of dry cleaning.
We regret that we are unable to provide free pickup and delivery service for clients who only wish to use our shirt laundry service.
And the reason?
Providing pick up and delivery service for shirt laundry only is not an economically sustainable proposition for any dry cleaner unless the physical volume of shirts is substantial.
For on call pickup and delivery clients, we do have a three piece dry cleaning minimum for each pickup.
And the reason?
This strategy discourages clients who have no on-going interest in our services and who sign up for our pickup and delivery service with the sole objective of avoiding a one-time trip to our facility.
All our delivery representatives are fully bonded. And all your garments, household textiles and accessories are fully insured in accordance with insurance industry guidelines while in our possession (from the moment we pick up your bag to the moment we deliver your orders).
Please note: Although we can point to only a handful of instances in almost 30 years, we are not responsible nor can we be held responsible for “mysterious disappearances” of our blue nylon bags or delivered, completed orders from highly visible pickup and delivery points.
Every pickup and delivery client has their own RAVE Convenience Account. This way there’s no check to write, credit card authorization to receive, or cash to dig for every time we make a delivery.
Our payment system works like this…..
Every time we make a delivery, we’ll charge each service order ticket directly to your account. Then, every Friday night, our RAVEtrac System will automatically charge the accumulated balance on your account (the total of all your service order tickets) to a credit card of your choice.
We accept American Express, Discover, Mastercard and Visa.
Please remember that your RAVE Convenience Account is an account of convenience, not a revolving credit account. The sole purpose of the account is to accumulate your individual charges over a 5 day period pending a lump sum charge to your credit card every Friday night.
At the close of business each month, we’ll email a statement to you.
The statement will reflect all the individual service order charges to your account and all lump sum credit card payments received by us.
The month-end balance should be zero.
Our pickup/delivery representatives do not expect, nor do they accept tips every time they visit your residence.
On the other hand, should you wish to reward your representative in any way for a job well done over a period of time, we’re sure your representative would appreciate your kind gesture.
We offer three types of accounts other than individual accounts:
All unincorporated business accounts and privately-held corporate accounts require a personal guarantee by the beneficial owner of the account.
At RAVE FabriCARE, we pride ourselves on the care we take with your garments, household textiles and accessories. Our objective is to return your garments, household textiles and accessories to you in as close to original condition as possible.
Bt contrast, there are over 400 cleaners in the Valley who would be happy to accommodate your desire for fast 3 day turnaround — irrespective of the condition of the returned garment, household textile or accessory.
For over 30 years, RAVE FabriCARE has refused to be part of this obsession with fast turnaround.
That’s because extraordinary care involves both skill and time. And extraordinary care cannot be rushed.
Accordingly, we may still be working on one or more pieces in your order on the scheduled delivery date.
For example, a garment that may have a particularly stubborn stain; a household textile that may require a time consuming repair; a specialty or couture garment that cannot be rushed, or an accessory that might require multiple processes to return it to the best possible condition.
In this case, we’ll deliver all the completed pieces. The remaining piece or pieces will be delivered at the first opportunity after completion.
To check on the status of an order, just call our pickup and delivery service line (480-998-8266). Or email us.
One of our Fabricare Consultants will be pleased to answer any questions you may have.
If you have a question about an order delivered to you, please call our pickup and delivery service line (480-998-8266). Or email us.
One of our Fabricare Consultants will be pleased to answer any questions you may have.
If you have a question about an invoice, just call our pickup and delivery service line (480-998-8266). Or email us.
One of our Fabricare Consultants will be pleased to answer any questions you may have.
If you have a question about your monthly statement, just call our pickup and delivery service line (480-998-8266). Or email us.
One of our Fabricare Consultants will be pleased to answer any questions you may have or refer you to our Office Manager.
If you wish to change any of your personal account information and/or personal preferences in our RAVEtrac System, just email us.
We’ll make the necessary changes to the laminated tags on your blue nylon bags and/or to our RAVEtrac System.
All information about you, your credit card and your personal preferences is secured through physical, electronic and procedural safeguards.
Our privacy guarantee to you is simple. We’ll restrict access to your information as follows:
Furthermore, we’ll never sell, rent or share your information with anyone who is not directly affiliated with RAVE FabriCARE.
We too hate spam.
All wire and paper hangers, tissue and poly bags returned to us are collected by a local recycling company.
Unlike ordinary cleaners, we don’t reuse these materials ourselves.
And the reason is obvious…
Simple hygiene dictates that it would be completely inappropriate to package your garments, household textiles and accessories – garments, household textiles and accessories that have just been cleaned, sanitized and deodorized – using materials that are not “guaranteed clean” because they have not been constantly under our control.
We do, however, reuse our plastic suit jacket, blazer, blouse and clip hangers. But only after they have been carefully wiped down with a disinfectant.
Should you wish to recycle your hangers, tissue and poly bags, please place them in a separate plastic bag and leave that bag next to your blue nylon bag for pickup. Alternatively, if your blue nylon bag is not full, you may wish to add your packaging materials to your blue nylon bag.
We’re closed on all major holidays: Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day and New Years Day. There’s no pickup or delivery on those days.
These holidays will disrupt our regularly scheduled service in the following way: Say Memorial Day is observed on a Monday. There’ll be no pickup or delivery that day. So if you’re a Monday only pickup and delivery client, it’ll be two weeks between pickup and delivery (unless you call to schedule an alternative, one-time pickup and delivery date, say, on the following Thursday).
RAVE FabriCARE closes for one week in August each year.
A dry cleaner who closes for vacation? Yes, we know that’s unheard of for a dry cleaner in the USA.
Why do we close for a week?
Because our employees are highly specialized technicians with very specific skills. Unlike ordinary cleaners, they’re not interchangeable “jacks of all trades” who can be shifted around to constantly “fill in” for vacationing employees.
At RAVE FabriCARE, we treat all our employees — the very heart of our business — with the respect they deserve. And one thing they all deserve, in addition to other benefits, is, at least, one week of annual vacation.
Of course, we’ll always give you ample advance notice.
We thank you for your understanding.
“RAVE can clean almost anything – they are masters at their craft. They also pick up and deliver, which is super convenient. They have saved so many of my favorite clothing items and handbags that I thought were beyond hope.”
“This is simply the best cleaner in the nation. Those looking for an inexpensive cleaner, be warned. RAVE is pricy, but worth every dollar spent. I wear suits and sport coats on a daily basis and have had horrible experiences with different cleaners. Issues from cracked buttons, to them not pressing the jacket correctly, I was fed up. I met Stu at my place of employment (they offer free pick up and delivery at my place of employment) and told me about his establishment. I decided to give him a try. Well, a week later I spilled expresso on my trousers. I tried my local cleaners but they were unable to get a simple coffee stain out. I finally tried RAVE and sent my whole suit to be cleaned, and it came back a week later looking like new. The lapels are hand pressed giving it that rolled factor (there is nothing worse than a suit with lapels that have no life). For those that have had a suit made, bespoke or MTM, you understand the importance of a lapel brimmed with life. I've also had a wonderful 3 button roll sport coat (3 button coat that looks like a 2 button) cleaned and was pleased when it came back pressed to accommodate the roll. I love the fact that RAVE will take the buttons off and have your coat cleaned and then sew them back on. No more cracked horn buttons!! Yes!! Lastly RAVE is a miracle worker when it comes to white shirts. The shirt RAVE cleaned was my first custom shirt ever by Zegna. It had obvious signs of wear, many launderings, and god awful yellow armpit stains. RAVE was able to make the shirt look brand new! In conclusion, if you're looking for a "cheap" cleaner, RAVE is not the cleaner for you. But remember, you get what you pay for. RAVE FabriCARE is worth every penny. And on a final note, RAVE is used by Saville Row tailors. If the best suit makers in the world use RAVE, then you know RAVE is simply the best.”