RAVE FabriCARE: Position Papers

Our brief discussion of various issues related to
fine garments, household textiles and accessories

Share this Position Paper:
4 types of dry cleaners: Which profile fits your local dry cleaner?

 

4 types of dry cleaners: Which profile fits your local dry cleaner?

By: Stu Bloom

Dry cleaners can generally be divided into four categories:

  • Value cleaners (discount cleaners) – poor quality at a discount price
  • Ordinary cleaners (middle market cleaners) – mediocre quality at a moderate price
  • Wannabe cleaners (illusion cleaners) – slightly better-than-average quality at an inflated price
  • Extraordinary cleaners (true quality cleaners) – extraordinary quality at a high price.

Value (discount) cleaners

 

At the low end of the spectrum are the value cleaners.

Value cleaners (or discount cleaners) know that they have to extract every penny of cost from their operations, primarily by minimizing their investment in skilled labor, processes and equipment. They know that their business is based on the volume of pieces that flow through their facility and that saving a few nickels per garment can mean the difference between failure and survival.

Extraordinary (true quality) cleaners

 

At the high end of the spectrum are the extraordinary cleaners.

Extraordinary cleaners know that they have to invest significant resources in skilled labor, processes and equipment over many years in order to develop the institutional capability necessary to produce extraordinary cleaning on a consistent basis. On every garment. On every order.

Both value cleaners and extraordinary cleaners know exactly who their clients are and focus solely on serving the needs of those clients.

It’s really quite simple. And quite complicated. All at the same time.

Ordinary (middle market) cleaners

 

That leaves the ordinary cleaners who are figuratively and literally “stuck in the middle” (between the value cleaners and the extraordinary cleaners).

Just like Kmart, Sears, Macy’s and JC Penney, ordinary cleaners have no idea who their customers are, what their needs are and how to serve them.

All they know is that they must somehow survive and, in order to survive, they must become “all things to all people”.

They believe that they can simultaneously care for garments that you’re really fussy about, garments that you’re less fussy about, and garments that you’re least fussy about. And that they can do all this using the exact same personnel, procedures, processes, technologies, equipment and facilities and the exact same pricing structure.

In these days of limited resources, growing competition and increasing specialization, that’s a rather quaint and possibly doomed notion.

Just ask Kmart, Sears, Macy’s and JC Penney how they’re doing!

Wannabe (illusion) cleaners

 

This brings us to our favorite category of dry cleaner – the wannabe cleaners.

Wannabe cleaners are ordinary cleaners who have convinced themselves that they are extraordinary cleaners.

They talk the talk but can’t walk the walk.

Typically, wannabe cleaners deliver a quality of product that is only marginally above average but at an inflated price. Then use glitz and the illusion of quality to convince their clients that their above average cleaning is somehow “exceptional” or “exquisite” and, therefore, worth that inflated price.

As these wannabe cleaners work to transform themselves into extraordinary cleaners, they, nonetheless, don’t want to alienate their existing clients who just want ordinary, bang and hang cleaning. They need to somehow retain those clients in order to survive financially.

So they purport to offer 3 different “levels of quality” at 3 different price levels.

They’ll typically refer to these three quality-price levels as their “everyday service”, their “expert service” and their “couture” service. Or their diamond, platinum and gold service. Or their classic, deluxe and signature service. Or their basic, classic and artisan service.

The notion is absurd.

Their employees get confused about the quality of the product they need to deliver. Their clients get confused about the quality of the product they’re paying for. And the management has no idea how to allocate their limited resources to serve three very different types of clients with very different needs.

By contrast, a true quality cleaner would never offer three levels of care.

A true quality cleaner offers one level of quality….. extraordinary care.

Summary

 

At RAVE FabriCARE, for example, we know who our clients are and we understand their needs.

There’s no confusion.

And, as a result, there are no compromises, no short cuts, no half measures and no trade offs.

Management knows where we stand. Our craftspeople know where we stand. And our clients know where we stand.

We do it right or we won’t do it at all. Even if it means “loosing” revenues.

It’s a philosophy that’s served us well for almost 30 years.

How would you classify your dry cleaner?

 

Share this Position Paper:

 

Filed Under:

General,Position Paper

Author

Stu Bloom

Stu Bloom is Founder and President of RAVE FabriCARE. RAVE FabriCARE, based in Scottsdale, Arizona, cares for fine garments, household textiles and accessories and serves clients throughout the USA and Canada. Stu is the author of various ebooks on these subjects, all of which are available from www.ravefabricare.com/freestuff. He is an evangelist for true quality cleaning and is a contributor to and editor of True Quality Cleaning, RAVE FabriCARE’s blog. You can find Stu on Twitter, Google+ and LinkedIn.

Comment on this Position Paper:

Leave a Reply

Notify of
avatar
wpDiscuz
Sign up to receive our Position Papers:

Did you find this Position Paper informative? Subscribe today to receive our position papers delivered straight to your inbox. We'll never share your email. No spam. Unsubscribe whenever you want.

Sign up to receive our quarterly newsletter:

Get tips, ideas and information you can use. Subscribe today to receive our quarterly newsletter, the RAVEreview® delivered straight to your inbox. We'll never share your email. No spam. Unsubscribe whenever you want.

Looking for more great resources?

Check out our Resource Library for over 60 expert Ebooks, Position Papers (short discussions) and White Papers (longer in-depth discussions) spanning all aspects of caring for your fine garments, household textiles and accessories.

Connect with us:
America's True Quality Cleaner and Fabricare Specialist For Almost 30 Years