RAVE FabriCARE: Position Papers

Our brief discussion of various issues related to
fine garments, household textiles and accessories

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True Quality Cleaning: Quality of product vs service and conveniences

 

True Quality Cleaning: Quality of product vs service and conveniences

By: Stu Bloom

If you walked into any ordinary cleaner and asked about their quality standards, you’ll probably hear all about the quality of their “service” and the quality of their “conveniences”.

Specifically, you’d learn all about their

  • Inviting customer service environment
  • Friendly, enthusiastic and courteous service representative to greet and serve you
  • Commitment to customer service
  • Service that will exceed your expectations
  • Empathy with your concerns
  • Speedy handling of customer issues and problems
  • Value for the money you spend
  • Dedication to having your clothing ready on time
  • Computer record of all your transactions
  • Barcodes heat sealed or glued onto your garments to “track your garments through the system”
  • Satellite GPS system to track your delivery orders
  • Reusable garment bags
  • Hanger recycling program
  • Community involvement
  • Business owner/management involvement.

Notice that all these service and convenience issues have nothing whatsoever to do with the quality of the product they deliver.

You’ll hardly ever hear anything about their processes and craftsmanship.

By contrast, a true quality cleaner will focus his discussion primarily on process and craftsmanship and explain how the combination of process and craftsmanship impacts the quality of the product.

You’ll hardly hear anything about the quality of their “service” or the quality of their “conveniences”.

After all, what’s the value of all the service and conveniences if the quality of the product is poor to mediocre?

 

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Filed Under:

General,Position Paper

Author

Stu Bloom

Stu Bloom is Founder and President of RAVE FabriCARE. RAVE FabriCARE, based in Scottsdale, Arizona, cares for fine garments, household textiles and accessories and serves clients throughout the USA and Canada. Stu is the author of various ebooks on these subjects, all of which are available from www.ravefabricare.com/freestuff. He is an evangelist for true quality cleaning and is a contributor to and editor of True Quality Cleaning, RAVE FabriCARE’s blog. You can find Stu on Twitter, Google+ and LinkedIn.

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