Pillow Cleaning & Refurbishment

No True Quality Cleaner in your area? Don't live in the metro Phoenix area?

We ship throughout the USA and Canada. With our Nationwide Clean By Mail service, we’re as close as your front door.

Click Here For Details

WHITE KNIGHT pillowCARE is America’s leading refurbisher of down and down/feather bed pillows. 

Every year, we clean, recondition, renovate, refurbish and refresh thousands of goose and duck down and goose and duck down/feather bed pillows for clients located throughout the USA and Canada.

Based in Scottsdale, Arizona, WHITE KNIGHT pillowCARE is the bed pillow cleaning, reconditioning, renovation and refurbishment division of RAVE FabriCARE, nationally recognized as one of the nation’s premier dry cleaners by non-compensated, independent, authoritative third parties.

Why refurbish your down and down/feather pillows?

You’ve had them around for years. You’ve spent countless nights breaking them in until they felt just right.

But, over the years, your down and down/feather bed pillows have become musty, smelly, oily, lumpy,  and/or flat.

More specifically…

  • Interior fill

    The interior filling has accumulated down and feather dust (minute particles that break off from the down clusters and feathers), dander (dead skin cells), bed bugs (that lodge in loose seams and tears), dust mites (that feed on the dead skin cells), dust mite feces (that’s excreted by the dust mites) and Der f 1/Der p 1 protein allergens (that’s produced by the dust mite feces).

    According to the National Health & Nutrition Examination Survey 2013-14 (National Center For Health Statistics, a division of the Centers For Disease Control & Prevention), 27% of Americans are sensitive to the Der f 1/Der p 1 protein allergens in the dust mite feces excreted by dust mites.

    Fact is, contrary to conventional wisdom, you’re not sensitive to clean, sanitized and deodorized down.

    But you might be sensitive to the Der f 1/Der p 1 protein allergens in the dust mite feces embedded deep inside the down of your pillows. It’s these Der f 1/Der p 1 protein allergens in the dust mite feces that are the primary triggers of asthma and allergies.

 

  • Exterior pillow shells

    The exterior pillow shells have collected perspiration, saliva and blood spots, hair oil, creams and lotions, mold, mildew and fungus, and an army of bacteria and viruses.

    What’s more, the acids and salts in perspiration may have weakened the textile strength of the exterior pillow shells to a point where the pillow shells are susceptible to tearing.

    And your pillow shells may have already started to leak down and/or feathers through the exterior pillow shell (aka the tickings or casings) because

    –  the pillow shells used by the manufacturer of those pillows were not certified to be down proof and feather proof when you originally bought them, or

    –  the pillow shells used by the “cleaner” that allegedly “cleaned” your pillows on the last occasion were not certified to be down proof and feather proof. 

It’s time to clean, recondition, renovate, refurbish and refresh those down and down/feather bed pillows.

Our mission

At WHITE KNIGHT pillowCARE, our mission is two-fold:

  • To clean, recondition, renovate, refurbish and refresh your goose and duck down and your goose and duck down/feather bed pillows to as close to factory new condition as possible at a price that’s substantially less than the cost of a brand new, high quality bed pillow.
  • To deliver a cleaned, reconditioned, renovated, refurbished and refreshed product that’s unsurpassed in the USA  or Canada in terms of it’s technical specifications.

How WHITE KNIGHT pillowCARE can help

After many years of extensive research and experimentation, WHITE KNIGHT pillowCARE has perfected the PillowPure process ®.

The PillowPure process is unique, scientifically proven, 6 step pillow refurbishment process that cleans, sanitizes, deodorizes and renovates down and down/feather pillows.

Each of the 6 steps in the PillowPure process has been engineered to target a specific issue associated with your existing down and down/feather pillows.

And the result?

All the steps – combined in a single, integrated process –  deliver

  • the cleanest possible down and feather
  • contained within the highest quality pillow shells 
  • in the most cost effective manner.

The entire PillowPure process is protected by a provisional process patent issued by the US Patent Office.

So it’s only available from WHITE KNIGHT pillowCARE.

Our refurbishment process – in a nutshell

The primary components of our patent-protected PillowPure process are:

Step 1

Kill the live bed bugs and bed bug eggs in your down and down/feather fill by subjecting the entire, original pillow (pillow shell and shell) to a dry heat process.

Step 2

Kill the live dust mites and dust mite eggs in your down and down/feather fill by subjecting the entire, original pillow (pillow shell and fill) to a dry heat process.

Step 3

Significantly denature (or deactivate) the Der f 1/Der p 1 protein allergens produced by the dust mite feces in your fill by subjecting the entire, original pillow (pillow shell and fill) to a dry heat process.

Step 4

Extract the down and feather dust, dead skin cells, dead bed bugs, dead dust mites and denatured (deactivated) dust mite feces from your fill using a sifting process.

Step 5

Denature (or deactivate) the bacterial and viral pathogens (bacteria and viruses that can cause disease) in your fill using a germicidal ultraviolet irradiation process.

Step 6

Insert the cleaned, sanitized and deodorized fill into a brand new pillow shell that’s

  • certified by the International Down and Feather Laboratory and Institute (Salt Lake City, Utah) to be 300 thread count
  • certified by the International Down and Feather Laboratory and Institute (Salt Lake City, Utah) to be down proof, feather proof and breathable,
  • certified by Airmid Health Group (Dublin, Ireland) to be a 100% barrier to the transfer of Der f 1/Der p 1 protein allergens in dust mite feces, and 
  • certified by Testex (Zurich, Switzerland) to be virtually free of over 300 chemicals typically used in the cotton fabric manufacturing process.

stu-refurbishing-a-pillow-03

 

This process results in a pillow that is PillowPure Certified®.

logo-pillowpure-05-final

 

Our refurbishment process – in more detail

AT WHITE KNIGHT pillowCARE, we built our pillow refurbishment business on a rather simple concept:

Every detail – no matter how small – matters.

To our clients. And to us.

Fact is, the more you know about what we do and why we do it our way, the more likely you will be to choose WHITE KNIGHT pillowCARE when it comes time to select a pillow refurbishment service.

So what do we mean by a refurbished, reconditioned and refreshed down or down/feather bed pillow that’s unsurpassed in the USA or Canada?

  1. Down and down/feather fill that’s guaranteed to be yours and only yours.
  2. Down and down/feather fill that’s free of live bed bugs and bed bug eggs – without the use of water, wet or dry steam, infrared heat, dry cleaning solvents or fluids, chemicals, detergents, fragrances, moldicides, fungicides, pesticides and miticides.
  3. Down and down/feather fill that’s free of live dust mites and dust mite eggs – without the use of water, wet or dry steam, infrared heat, dry cleaning solvents or fluids, chemicals, detergents, fragrances, moldicides, fungicides, pesticides and miticides.
  4. Down and down/feather fill that’s virtually free of allergy-causing Der f 1/Der p 1 protein allergens in the dust mite feces – without the use of water, wet or dry steam, infrared heat, dry cleaning solvents or fluids, chemicals, detergents, fragrances, moldicides, fungicides, pesticides and miticides.
  5. Down and down/feather fill that’s free of down and feather dust, dead skin cells, dead bed bugs, dead dust mites and denatured (or deactivated) dust mite feces – without the use of water, wet or dry steam, infrared heat, dry cleaning solvents or fluids, chemicals, detergents, fragrances, moldicides, fungicides, pesticides and miticides.
  6. Down and down/feather fill that’s free of bacterial and viral pathogens (bacteria and viruses that can cause disease) – without the use of water, wet or dry steam, infrared heat, dry cleaning solvents or fluids, chemicals, detergents, fragrances, moldicides, fungicides, pesticides and miticides.
  7. Down and down/feather fill that’s de-bugged, de-mited, denatured, de-dusted, sanitized and deodorized without removing any of their critical, natural oils.
  8. Down and down/feather fill that’s free of potentially toxic moldicides, fungicides, pesticides and miticides that are commonly sprayed on the fill during the sanitizing process – often without your prior knowledge.
  9. Down and down/feather fill that’s free of sneeze-inducing fragrances that are commonly sprayed on the fill during the deodorizing process  – often without your prior knowledge.
  10. Down and down/feather fill that’s protected by one pillow shell (if it’s substantially comprised of down) or by two pillow shells (if it’s clearly a mix of down and goose and duck feathers).
  11. A pillow shell fabric that’s been woven in Germany using the finest long staple Egyptian cotton and that’s white and luxuriously soft, smooth and light with an exquisite finish and luster – the hallmark of a fine 100% cotton sateen fabric.
  12. A pillow shell that’s certified to be 300 thread count by the International Down and Feather Testing Laboratory and Institute (Salt Lake City, Utah), the world’s leading authority and laboratory for testing down, feathers and related products.
  13. A pillow shell that’s tightly doubled stitched along the edges with no non-functional piping or cording.
  14. A pillow shell that’s certified to be down proof, feather proof and air permeable (breathable) by the International Down and Feather Testing Laboratory and Institute (Salt Lake City, Utah),the world’s leading authority and laboratory for testing health claims related to textiles.
  15. A pillow shell that’s certified to be a 100% barrier to the transfer of Der f 1/Der p 1 protein allergens in dust mite feces by Airmid Health Group (Dublin, Ireland), the world’s leading authority and laboratory for testing down, feathers and related textiles.
  16. A pillow shell that’s certified to meet or exceed the Oeko-Tex Standard 100 by Testex (Zurich, Switzerland), one of the world’s leading, independent textile testing laboratories. The Oeko-Tex Standard 100 is the international standard for certifying that a fabric is virtually free of more than 300 harmful chemicals commonly used in a textile manufacturing process.
  17. Additional down used to supplement your bed pillows that’s certified to be Canadian origin down by Feather Industries (Canada) Limited (Toronto, Canada), the largest processor of down and feathers in Canada.
  18. Additional down used to supplement your bed pillows that’s certified to meet or exceed the highest international standards for cleanliness by both Feather Industries (Canada) Limited (Toronto, Canada) and the International Down and Feather Testing Laboratory and Institute (Salt Lake City, Utah).
  19. A final product that’s packed in our own custom-designed, breathable bags in order to protect your fine bed pillows from soil and dust over the short- and long-term.

No dry cleaner, linen store, pillow manufacturer or pillow refurbishing service in the USA or Canada comes close to meeting the pillow cleaning and refurbishing standards set by WHITE KNIGHT pillowCARE’s Pillow Pure process.

Our process is dry and green

It’s important to note that the entire PillowPure process is dry and green.

Unlike dry cleaners and other pillow refurbishment services, we use no water, wet or dry steam, infrared heat, dry cleaning solvents or fluids, chemicals, detergents, fragrances, moldicides, fungicides, pesticides or miticides.

When it comes to refurbishing down and down/feather pillows, think of us as America’s Pillow Doctor ®.

Why we don’t wash or dry clean your down and down/goose and duck feather bed pillows

There are 2 basic approaches to “cleaning” your fine down and down/feather bed pillows:

  • Follow the manufacturer’s care label attached to the pillow. Typically, these labels suggest “machine wash and dry” or “dry clean.”
  • Follow “advise” on the internet on how to wash and dry your down and down/feather pillows at home or at a laundromat. Typically, this advice is offered by someone whose aunt’s next door neighbor once washed her pillows.

At WHITE KNIGHT pillowCARE, we don’t advocate “machine washing” or “dry cleaning”.

And, yes, we know we’re biased.

But for very sound reasons.

So, before you decide to “wash” or “dry clean” your fine down and down/feather bed pillows, we recommend that you read these WHITE KNIGHT position papers:

We cut out the middleman’s profit

At WHITE KNIGHT pillowCARE, we focus on serving you directly through our local In-Store Service and our local Pickup & Delivery Service as well as throughout the USA and Canada through our Nationwide Clean By Mail Service.

Unlike other pillow refurbishment services, we cut out all middlemen. 

So we don’t accept – nor will we ever accept  – “wholesale” pillow refurbishing work from any dry cleaner or linen store that offers “pillow cleaning” as an adjunct to their primary business.

Why?

Because these dry cleaners and linen stores have to add a middleman mark up to the price we charge them for the service and that artificially inflates the final price to you

We, in turn, would come under constant pressure from these dry cleaners and linen stores to reduce our price so that these middlemen can make a larger mark up on every pillow and/or reduce their price to their customers.

And the net result?

We’d be forced to compromise the quality of our process and our materials.

Which, of course, we wouldn’t dream of doing. We’d sooner lock the doors, throw away the keys and move to the Coast. 

There’s another way to view this problem.

Imagine, for a moment, that the management of a pillow refurbishing service decides that it’s time to expand their client base. The fastest way to build unit volume would be to target dry cleaners and linen stores nationwide.

In order get dry cleaners and linen stores to switch from their current subcontractor (most dry cleaners do not “clean” their own pillows, they subcontract them out), they’d have to offer these dry cleaners and linen stores the opportunity to earn an even greater mark up than that offered by their current, low cost subcontractor.

The pressure on their current subcontractor to cut corners and costs – would be even greater.

Stated another way, when you entrust your down and down/feather pillows to a dry cleaner or linen store, the dry cleaner wins, the linen store wins, the subcontractor wins, and you loose.

By contrast, when you entrust your down and down/feather pillows to WHITE KNIGHT pillowCARE, you’re paying solely for

  • our patent-protected process and
  • our certified materials.

Not for some middleman’s substantial price mark up on some subcontractor’s compromised process and materials.

What we don’t do

At WHITE KNIGHT pillowCARE, we specialize in the refurbishment of down and down/goose and duck feather bed pillows.

Now that you know what we do, it’s important to also know what we don’t do.

 

We don’t refurbish down and down/goose and duck feather bed pillows with the following characteristics:

  • Bed pillows that have been contaminated by mold and/or mildew and the contaminating matter has penetrated the outer pillow shell and come into physical contact with the interior fill.

  • Bed pillows that have been contaminated by human or animal blood, urine, throw up or feces and the contaminating matter has penetrated the outer pillow shell and come into physical contact with the interior fill.

  • Bed pillows that have been washed at home, at a laundromat, by a dry cleaner or by a pillow refurbishment service and, as a result, the the interior fill has been transformed into a tangled, smelly mess.

  • Bed pillows that have been dry cleaned by a dry cleaner and, as a result, the interior fill has lost it’s ability to loft (i.e., the fill does not rise after downward pressure on the fill is released).

We don’t refurbish non-down and non-down/goose and duck feather bed pillows with the following characteristics:

  • Bed pillows that contain land fowl fills such as chicken and/or turkey feathers (geese and ducks are water fowl).
  • Bed pillows that contain natural fills (other than goose and duck down or feather) such as cotton, wool, silk and buckwheat husks.
  • Bed pillows that contain synthetic fills such as polyester (gel, fiber, puffs, chips, etc.), latex, memory foam, memory fiber, microfiber, polystyrene micro beads or any other products commonly called “down alternatives”.
  • Bed pillows that contain a mix of down and other fibers such as polyester, cotton, wool and silk.

We don’t refurbish some sofa and armchair upholstery pillows

  • We’ll only refurbish pillows found inside sofa and armchair cushion covers if the outer shells are standard sizes (standard sizes are 20 x 26, 20 x 30, 20 x 36, 26 x 26 or 12 x 16) and the client requests cleaning of the sofa and armchair cushion covers as well.

    We do not refurbish sofa and armchair upholstery cushions where the interior fill is loose and is not contained within outer shells. Why? Because a significant amount of labor is required to remove all the loose feathers that are embedded in the fabric on the inside of the cushion covers.

    Please note:

    There is an additional charge for cleaning the outer cushion cover. That charge ranges from 4 to 8 cents per square inch depending on size and quantity.

    There is an additional sewing charge for opening and closing the cushion cover if the cushion cover does not have a zipper. That charge ranges from $15.00 to $25.00 depending on size and quantity.

    One way to eliminate the sewing charge on the next occasion you clean the interior fill of your cushion covers is to add a zipper at this time. The charge to add a zipper instead of re-sewing the opening in your cushion cover ranges from $25.00 to $35.00 per cushion cover depending on size and quantity.

We don’t convert comforters, bed toppers and feather beds into bed pillows

  • We often receive requests to convert down comforters, down bed toppers and feather beds into bed pillows. Because this is a labor intensive and excessively messy process, we do not offer this service.

 

What we can’t do

Now that you know what we can do and what we don’t do, it’s important to know what we can’t do.

 

We can’t eliminate – completely – all the down and feather dust that may be in your pillow

The quality of the down and down/feather fill in your pillows is largely determined by the fill power or loft of the down.

Fill power is the wonderful ability of down to rise after the down is compressed and the pressure is then released.

Fill power is, in turn, largely determined by the size (the larger the better) of the hundreds of thousands of down clusters (individual pieces of down) in each pillow.

Each down cluster has tiny filaments (think: fibers) radiating out in all directions from a central point (think: head of a pin).

When you constantly use a pillow, some of these filaments break off from the down clusters, creating what we call “down dust”.

The down dust, in turn, “coats” the intact down clusters, preventing those down clusters from fully lofting after the down or down/feather pillow is compressed and the pressure is released.

There are many factors that influence the amount of down dust in a pillow.

These factors include:

  • the true point of origin of the down (Canada and Eastern Europe is best),
  • size of the down clusters (the larger the better), and
  • extent of the usage of the pillow (used everyday or rotated).

Some pillows have an unusually large quantity of down dust. We’ve seen pillows where down dust comprises up to 15% of the weight of the entire pillow.

Bottom line: 

It’s practically impossible to remove every last trace of down dust by cleaning, sanitizing and deodorizing the down or down/feather fill. 

That would take hours per pillow, require the addition of an excessive amount of new down, and result in a prohibitively expensive refurbishment cost. 

That being said, our pillow refurbishment process can sift out a significant percentage of the existing down dust in your pillows. 

With this in mind, our objective is to restore your existing pillow fill to as close to original condition as possible.

 

We can’t transform a low fill power substantially down pillow into a high fill power substantially down pillow

Fill power is a scientific term used to measure the quality of down (feathers cannot be rated for fill power).

Fill power is the amount of cubic inches that one ounce of down will fill after it’s compressed and then allowed to expand. Fill power is measured by Cubic Inches Per Ounce.

The more space one ounce of down takes up after it’s compressed and then allowed to expand, the higher the fill power. 

For example, goose down that fills 850 cubic inches of space per ounce of down will be identified as 850 fill power goose down.

Generally speaking, fill power in the 550 to 600 range is regarded as poor to moderate, fill power in the 650 to 750 range is regarded as good to very good and fill power in the 800 to 900 range is regarded as excellent to exceptional.

The larger the down clusters (think: one piece of down), the higher the fill power. The higher the fill power, the more the down clusters will loft, trap air and insulate.

Conversely, the smaller the down clusters, the lower the fill power. The lower the fill power, the less the down clusters will loft, trap air and insulate.

Furthermore, the larger the down clusters, the higher the fill power and the more resilient, durable and long lasting the pillow will be.

Conversely, the smaller the down clusters, the lower the fill power and the less resilient, durable and long lasting the pillow will be.

Because Chinese down is primarily harvested from small, young, immature birds, fill power will typically fall in the 550 to 600 range (which is poor to moderate).

Because Canadian and European (Hungarian, Polish and Ukrainian) down is primarily harvested from larger, older, mature birds, the fill power will typically fall in the 650 to 900 range (which is good to exceptional). 

Generally speaking but not always. 

This is why all fill power claims should be certified by either an independent down and feather testing laboratory, by the internal testing laboratory at a large down and feather processing facility, or both. 

Clients who are seeking to have their bed pillows refurbished frequently complain that their pillows don’t “loft enough”.

There are 2 reasons…

  • One possible reason is that the down or down/feather mix is contaminated by down dust (see prior sub-section above). The cleaning process should substantially remove the down dust that “coats” the intact down clusters, thereby permitting the down to loft higher.
  • But the more probable reason is that the fill power of the down was relatively low to begin with.

Here are some approaches to “low” lofting down pillows…

  • Clean and refurbish the pillow and use “as is”.
  • Combine one “good” lofting pillow with one “low” lofting pillow.
  • Add new, high fill power Canadian goose or duck down to your cleaned, sanitized and deodorized “low” lofting pillow. 

Please note: These suggestions apply to pillows that are substantially down. There is no realistic solution to the problem of low lofting pillows that are a mix of down and feather.

And that’s because feather cannot be rated for loft or fill power.

Bottom line:

You can’t miraculously transform  a 500 to 600 fill power down pillow into a 800 to 900 fill power pillow by cleaning, sanitizing and deodorizing the fill. 

The fill power of the original down is a given. You can’t change that. You can’t transform the original fill power of down into something it never was in the first place. 

With this in mind, our objective is to restore your existing pillow fill to as close to original condition as possible.

 

We can’t transform a pillow that’s a mix of down and goose and duck feathers into a pillow that’s substantially down

At WHITE KNIGHT pillowCARE, we distinguish between

  • pillow fill that’s substantially down and
  • pillow fill that’s a mix of down and feathers.

What we mean by the term “substantially down”?

We use the term “substantially comprised of down” because there is no such thing as a bed pillow that’s “100% down”, “pure down” or “all down”. 

Even with today’s rigorous processing methods, it is virtually impossible for a down and feather processor to produce down that doesn’t contain a small amount of goose or duck feather.

Because there is no such thing as “100% down”, “pure down” or “all down”, it’s important to understand the concept of Net Down Content when you’re purchasing any product that contains down.

Because we know that the pillow can’t be 100% down, what’s the Net Down Content of the product?

Is the product 75% down (and up to 25% goose or duck feathers)? 80% down (and up to 20% goose or duck feathers)? 90% down (and up to 10% goose or duck feathers)?

In general terms, the higher the Net Down Content, the higher the quantity of the down in the pillow.

In our opinion, about 90% Net Down Content – Canadian or European (Hungarian, Polish or Ukranian) – is the best that you can hope to purchase.

What we mean by the term “a mix of down and feathers”?

We use the term “clearly a mix of down and feathers” because it is obvious (before the fill is removed from the pillow shell) or will become obvious (after the fill is eventually removed from the pillow shell) that the fill is a mix of down and feathers rather than substantially comprised of down.

Why obvious? 

Here are some clues:

The manufacturer’s original tag is still present

The tag will identify the contents. For example, the tag might say something like  “75% goose down” or “75% duck down, 25% duck feathers”.

All things being equal, the more down in a pillow relative to feathers, the better the quality of the pillow

For example, a pillow that is 90% Canadian goose down/10% Canadian goose feathers is superior to a pillow that’s 50% Canadian goose down/50% Canadian goose feathers, assuming that the fill power of the down in both pillows is identical. 

On the other hand, a pillow that is 50% Canadian duck down/50% Canadian duck feathers, is, in all likelihood, superior to a pillow that is 90% Chinese duck down/10% Chinese duck feathers, because Chinese down is, typically, low fill power down.

Warning: When it comes to the accuracy of pillow tags, what you read is not always what you get. We’ve seen pillows described as 90% down/10% feathers that are more like 50% down and 50% feather and pillows described as 75% down/25% feathers that are more like 25% down/75% feathers.

The manufacturer’s original tag is missing or unreadable

If the tag is missing or unreadable, grab a corner of the pillow with your hand and rub the pillow between your thumb and forefinger.

  • If the fill feels feels soft, the pillow’s probably mostly goose or duck down and some goose or duck feathers.

  • If the fill feels slightly stiff, the pillow’s probably mostly goose or duck feather and some goose or duck down. That slight stiffness you feel is probably the quill of goose or duck feather.

  • If the fill feels really stiff, who knows what you have in there!

Bottom line:

You cannot miraculously transform a pillow that is a mix of down and feathers into a pillow that’s substantially down by cleaning, sanitizing and deodorizing the down/feather fill. 

The true point of origin (Canada, Europe or China) and the percentage down/feather mix is a given. You can’t change that. You can’t transform a defined quality of down/feather mix into something it never was in the first place. 

With this in mind, our objective is to restore your existing pillow fill to as close to original condition as possible.

 

We can’t transform grandma’s pillow of unknown content into a high fill power substantially down pillow

We often receive calls asking if it’s worth refurbishing grandma’s pillows.  

As a general rule, the answer is “no”.

And that’s because grandma’s pillows are often comprised of materials that are difficult to identify: water fowl (goose or duck) feathers, land fowl (chicken or turkey) feathers, ground up corn kernels, raw unprocessed cotton, pieces of foam, slivers of cotton or linen fabric, sawdust, etc.

Or a mix of two or more of these materials.

You name it, we’ve seen it. 

If your objective is to use the pillow, we’d suggest that you consider discarding the pillow. If the contents are all natural (down, feathers, corn kernels, raw unprocessed cotton, foam, cotton, linen, sawdust, etc.), the pillow is probably fully biodegradable and suitable for any landfill.

On the other hand, if your objective is to refurbish the pillow for sentimental reasons, then you might want to consider a refurbishment option.

In this case, please understand that, given the unknown interior fill of these pillows, we charge a 50% “grandma pillow” premium over our regular prices for pillows that are a mix of down and feathers.

 

Pricing

To make it easier understand our pricing, the pricing discussion is divided into 9 parts:

Pricing – What you need to know about other low, medium and high priced “pillow cleaning services”

Pricing – What more you need to know about other low, medium and high priced “pillow cleaning services”

Pricing – Pillows that are substantially comprised of down

Pricing – Pillows that are clearly a mix of down and goose  and duck feathers

Pricing – Additional charge for supplying additional down for more firmness or support

Pricing – Additional charge for adjusting the weight of your pillows

Pricing – Additional charge for pillow resizing, pillow consolidations and pillow splits

Pricing – Additional charge for pillow customizations

Pricing – Additional charge for “chambered” or “core” pillows

Pricing – No sales tax

Pricing – Subject to change without notice

Pricing — What you need to know about other low, medium and high priced “pillow cleaning services”

There are basically 3 categories of pillow refurbishment service providers that “clean and refurbish” bed pillows:

Low-priced “pillow cleaning services”

Low-priced “pillow cleaning services” are typically offered by almost every local dry cleaner and some guy in an unmarked, 15 year old truck who “cleans” pillows in the parking lot of your local service club. 

Their prices range from $15 to $25 per pillow for a standard, queen or king pillow.

The only way these low-priced “pillow cleaning services” can cut prices to this level is to drastically cut corners

  • in the quality of the cleaning process,
  • in the quality of the pillow shells they use, and
  • in the quality of the supplementary fill they use should you request additional firmness or support for your pillows.

Typically, that “process” will involve:

  • a time-abbreviated “clean” 
  • a cheap, cardboard-textured, low thread count pillow shell, and
  • cheap, (possibly) marginally clean Chinese supplementary down and feather fill (if you requested additional fill).

What’s more they don’t offer important auxiliary services designed to return pillows that are customized to your preferences. Such as pillow weight equalizations, pillow resizing, pillow consolidation and pillow splits.

Bottom line:

The information provided (what they do, how they do it and why they do it that way) is purposefully vague and minimal, so you really have no idea what you’re getting and what you’re actually paying for.

Mid-priced “pillow cleaning services”

Mid-priced “pillow cleaning services” are offered by a handful of dry cleaners who are a cut above your local dry cleaner.

Their prices range from $70 to $100 per pillow for a standard, queen or king pillow.

The only way these mid-priced “pillow cleaning services” can charge these much higher prices is by unbundling their pillow refurbishment service offering, charging different prices for each component of the refurbishment process

For example, they charge: 

  • one price for “cleaning” the fill (anywhere from $40 to $60)
  • another price for supplying a new pillow shell (anywhere from $30 to $40)
  • another price for adding down or feathers of unknown quality to your pillow should you request additional firmness or support for your pillows.

What’s more they don’t offer important auxiliary services designed to return pillows that are customized to your preferences. Such as pillow weight equalizations, pillow resizing, pillow consolidation and pillow splits.
 
Bottom line:

Although the information provided (what they do, how they do it and why they do it that way) is just marginally better than the low-priced “pillow cleaning services”, the cost per pillow quickly accumulates to anywhere from $70 to $100 per pillow. Without you even realizing it. 

Yikes!

High-priced “pillow cleaning services”

High-priced “pillow cleaning services” are offered by brand name pillow manufacturers.

Their prices range from $95 to $135 per pillow for a standard, queen or king pillow. 

The only problem is that they will only refurbish their own brand of pillow.

What’s more they don’t offer important auxiliary services designed to return pillows that are customized to your preferences. Such as pillow weight equalizations, pillow resizing, pillow consolidation and pillow splits.

Bottom line:

Although the information provided (what they do, how they do it and why they do it that way), is substantially better than the low-priced and mid-priced “pillow cleaning services”, their prices are typically too high and their turnaround time is typically too long for most clients.

Pricing — What more you need to know about other low, medium and high priced “pillow cleaning services”

The 3 categories of “pillow cleaning services” identified above have a number of common traits:

They are all rather vague about the cleaning processes they employ

They are all rather vague about the cleaning processes they employ to do 4 things:

  • kill the bed bugs and bed bug eggs in your down and down/feather fill,
  • kill the dust mites in your down and down/feather fill,
  • significantly denature (or deactivate) the allergy-inducing Der f 1/Der p 1 protein allergens in the dust mite feces in your down and down/feather fill, and
  • de-dust, sanitize and deodorize the down and down/feather fill.

Fact is, not only are they vague about killing the bed bugs and dust mites and significantly denaturing the Der f 1/Der p 1 protein allergens in the fill, but they skip the first 3 of these 4 cleaning processes completely. 

This begs the question: if they’re only completing one-quarter of the cleaning process, shouldn’t they be charging one-quarter of the price?

They don’t disclose the quality specifications of the pillow shells they use

None of their claims relating to the pillow shells used are backed by certifications issued by internationally-recognized, independent, authoritative organizations, such as 

  • International Down and Feather Testing Laboratory and Institute (Salt Lake City, Utah), 
  • Airmid Health Group (Dublin, Ireland), and 
  • Testex (Zurich, Switzerland).

In those rare instances where they do, in fact, discuss the “quality” of the pillow shells they use, you’ll only find purposely vague and minimal statements such as:

  • “our pillow shells are the finest money can buy”
  • “we use pillow shells with a high thread count”
  • “our pillow shells are the same kind used in fine retail stores”
  • “our pillow shells are the same kind used in 5 star hotels”.

Even – and wait for this –  “Finest In The World” printed on the cheap, 180 to 210 thread count, cardboard-textured pillow shells available from almost every local dry cleaner

They don’t disclose the true point of origin and quality of the down or feathers they use

They don’t disclose the true point of origin and quality specifications of the down or feathers they add to your pillows (should you request additional down for additional support

Instead, you’ll find purposely vague and minimal references to

  • “the highest quality European down and feathers”
  • “the finest blend of European down”
  • “hand-plucked European down”
  • “50/50 down and white feathers”
  • “fluffy white goose down”
  • “white curly feathers”
  • “700-750 fill power down”.

They even have references to “100% down”, “pure down” or “down”, a product that’s virtually impossible to produce on a commercial basis. 

And let’s not forget those fanciful references to “100% Siberian white down”, a product that doesn’t even exist on a commercial basis. Why? Because the Siberian Goose is an endangered species.

By the way, “European down” is not a true point of origin.

Only specific countries — Hungary, Poland and Ukraine — are true points of origin.

At WHITE KNIGHT pillowCARE, we believe that “European down” is a euphemism for “we-want-you-to-believe-that-our-down-is-high-quality-but-we-refuse-to-disclose-the-true-points-of-origin-or-provide-any-other-technical-specifications-that-would-help-you-assess-the-quality-of-the-down-we-use”. 

Think of “European down” like a Cracker Jack box. You never know what you’ll find inside.

Furthermore, none of their claims relating to the down used to supplement your pillows are backed by certifications issued by internationally-recognized, independent, authoritative organizations and internationally-respected suppliers such as:

  • International Down and Feather Testing Laboratory and Institute (Salt Lake City, Utah), 
  • Airmid Health Group (Dublin, Ireland),
  • Testex (Zurich, Switzerland), and
  • Feather Industries (Toronto, Canada).

Summary 

At WHITE KNIGHT pillowCARE, we don’t rely on meaningless, unsupported statements. Nor do we fabricate claims out of thin air to enhance the appeal of our pillow refurbishment service.

As with any service you buy, it’s important to know WHAT you’re paying. But it’s even more important to know WHAT your paying FOR.

Pricing –  Pillows that are substantially comprised of down

Our prices for refurbishing bed pillows that are substantially comprised of down are as follows:

pillow-table-1

What does “substantially comprised of down” mean?

We use the term “substantially comprised of down” because there is no such thing as a bed pillow that’s “100% down”, “pure down” or “all down”.

Even with today’s rigorous processing methods, it is virtually impossible for a down and feather processor to produce down that doesn’t contain a small amount of goose or duck feather.

Because there is no such thing as “100% down”, “pure down” or “all down”, it’s important to understand the concept of Net Down Content when you are purchasing any product that contains down.

So the critical question to ask before you buy a pillow containing down (or before you buy additional down to provide additional support to your existing pillows when refurbishing a pillow) is this:

Because we know that the pillow can’t be 100% down, what is the Net Down Content of the product?

75% down (and up to 25% waterfowl feathers)? 80% down (and up to 20% waterfowl feathers)? 90% down (and up to 10% waterfowl feathers)?

After all, apart from the pillow shell, what you’re really buying is Net Down Content.

In general terms, the higher the Net Down Content, the higher the quantity of the down.

In our opinion, about 90% Net Down Content – Canadian or European (Hungarian, Polish or Ukranian) – is the best that you can hope to achieve.

Pricing –  Pillows that are clearly a mix of down and goose & duck feathers

Our prices for refurbishing bed pillows that are clearly a mix of down and goose or duck feathers are as follows:

pillow-table-2

What does a “clearly a mix of down and feathers” mean?

We use the term “clearly a mix of down and feathers” because it is obvious (before the fill is removed) or will become obvious (after the fill is eventually removed) that the fill is a mix of down and goose and duck feathers rather than substantially comprised of down (see above).

Why obvious?

Here are some clues:

The manufacturer’s original tag is still present

The tag will identify the contents. For example, the tag might say “75% duck down, 25% duck feathers”.

Warning: When it comes to the accuracy of pillow tags, what you read is not always what you get. We’ve seen pillows described as 90% down/10% feathers that are more like 50% down and 50% feather and pillows described as 75% down/25% feathers that are more like 25% down/75% feathers.

The manufacturer’s original tag is missing or is unreadable

If the tag is missing or unreadable, grab a corner of the pillow with your hand and rub the pillow between your thumb and forefinger.

  • If the fill feels feels soft, the pillow’s probably mostly goose or duck down and some goose or duck feathers.
  • If the fill feels slightly stiff, the pillow’s probably mostly goose or duck feather and some goose or duck down. That slight stiffness you feel is probably the quill of goose or duck feather.
  • If the fill feels really stiff, who knows what you have in there! 

Evident when pillow is cut open

When we eventually cut open your pillow in our facility to remove the fill, the fact that the pillow is a mix of down and feathers will be clearly evident.

Impact on pricing

Why is it important to distinguish between pillows that are substantially down and pillows that are clearly a mix of down and feathers

Because our prices for bed pillows that are clearly a mix of down and feathers is $12.50 more than the price of a pillow that is substantially comprised of down.

And the reason? 

Every bed pillow that contains a mix of down and waterfowl feathers is covered by 2 outer pillow shells. 

This way you’re less likely to “feel” a goose or duck feather quill, no matter how large — through the soft pillow shell – even after months of use.

 

Pricing – Additional charge for supplying additional down for more firmness or support

You may wish to add down to any of your pillows in order to provide additional support or firmness. 

For example, you may wish to convert an 18 ounce (medium), substantially down standard pillow into a 22 ounce (firm), substantially down standard pillow by adding 6 ounces of additional down.

Our prices for adding down to any of your pillows is based on your choice of the following fills:

pillow-table-3

At WHITE KNIGHT pillowCARE, we offer Canadian down exclusively.

Why, you might ask, do we offer Canadian down exclusively, when there are two other areas in the world – Eastern Europe and China – that also produce down?

For a number of reasons:

We trust our Canadian supplier

Our supplier, Feather Industries (Canada) Limited, the largest producer of down and  feathers in Canada, has a 70 year history of integrity in an industry where the standards of ethical business practices are, quite often, questionable.

They guarantee the geographical point of origin, waterfowl species (goose or duck), net down content, fill power and cleanliness (as measured by Turbidity Value and Oxygen Number) of every ounce of down we buy from them.

Furthermore, the Hutterite colonies in the Canadian Prairie states of Alberta and Saskatchewan produce some of the finest down in the world.

The Hutterites raise their geese and ducks in vast fields where they range free and are fed a diet of wheat and barley – until they are large and mature.

The problem with so-called “European” down — as we see it — is that’s often difficult to identify the true point of origin of “European” down.

After extensive research into a number of the available sources of European down (primarily Hungarian, Polish and Ukrainian), we have found it difficult to be able to consistently certify to you that the down being offered to us by our European suppliers was, in fact, harvested in the country represented to us as the true point of origin.

In other words, was the “Hungarian” down actually harvested in Hungary?

Was the “Polish” down actually harvested in Poland?

Was the “Ukrainian” down actually harvested in Ukraine?

Or is the down a blend of European (and possibly Chinese down) harvested in different countries and then represented to be either Hungarian, Polish or Ukrainian?

The water is further muddied by the fact that a growing percentage of the down harvested in Europe is now trans-shipped to China for washing and sanitizing. What details appear on the manufacturer’s tag of the end product is anyone’s guess!

By the way, “European down” is not a true point of origin.

Only specific countries — Hungary, Poland and Ukraine — are true points of origin.

At WHITE KNIGHT pillowCARE, we believe that “European down” is a euphemism for “we-want-you-to-believe-that-our-down-is-high-quality-but-we-refuse-to-disclose-the-true-points-of-origin-or-provide-any-other-technical-specifications-that-would-help-you-assess-the-quality-of-the-down-we-use”.

Think of “European down” like a Cracker Jack box. You never know what you’ll find inside.

We don’t offer Chinese down

Unlike other dry cleaners and pillow refurbishment services, we don’t offer Chinese down.

Why?

Because almost all Chinese down is of the quality found in cheap down/feather comforters and pillows offered by discount retailers – small cluster, low fill power, (possibly) marginally clean down harvested from young, immature birds.

Warning:

If your pillow refurbishment service does not identify the true point of origin and provide the technical specifications of the down and/or feathers they use, then, in all likelihood, they’re using cheap, low fill power, (possibly) marginally clean, Chinese down and/feathers.

After all, if they were supplying Canadian, Hungarian, Polish or Ukrainian down and/or feathers, wouldn’t they have specifically trumpeted that fact and provided you with documentary proof?

Where are the feathers?

At WHITE KNIGHT pillowCARE, we don’t supply feathers.

Relative to down, feathers are a cheap, low quality product. So we don’t carry an inventory of feathers.

Think of this as our down only guarantee, our guarantee that we will not substitute feathers – even very small goose and duck feathers – for down should you request that down be added to your pillow for additional firmness or support.

Not sure which grade of down to choose?

In general, you might want to consider Canadian Hutterite white goose or duck down for your more expensive, high quality pillows.

And you might determine that Canadian white duck down is more than adequate for pillows that were less expensive.

Here’s one other consideration…

Even if your pillows are relatively expensive, you might conclude that  Canadian white duck down (a relatively high quality product in it’s own right) is “good enough”, particularly if the number of ounces to be added is small relative to the total weight of the pillow.

In other words, if you’re adding 4 ounces of down to your expensive, high quality, 20 ounce standard substantially down pillow, Canadian white duck down, mixed into your more expensive down, will provide additional firmness and support you desire without changing the look of your pillow.

Not sure how much down to add to provide additional support?

You might want to consider this 2 step approach…..

Step 1

Assess the level of support you require in your pillows – soft, medium and firm – based on your preferred sleeping position.

As a general rule:

  • Soft is appropriate for those who sleep primarily on their stomachs. A soft pillow gently cushions and supports the head and neck while allowing the neck to sink into the pillow.
  • Medium is best for those who sleep primarily on their back. Comfortably soft, but firm enough to keep the head and neck in line with the natural curvature of the spine.
  • Firm is recommended for those who sleep primarily on their sides. Offers the highest level of support keeping the head, neck and shoulders in horizontal alignment.

Step 2

Determine what the final fill weight of your pillow (excluding the weight of your pillow shell) should be using these “standards” as a rough guide:

pillow-table-4

 

When you view these fill weights, please bear in mind:             

  • Weights apply to substantially down only

    These fill weights only apply to pillows that are substantially comprised of down.

    These weights DO NOT apply to bed pillows that are clearly a mix of down and feathers.

    And the reason these weights DO NOT apply?

    Because it’s not possible to determine an average weight for a pillow that’s contains a mix of down and feathers because the species of feathers in your pillow, size of the feathers in your pillow, the weight of the feathers in your pillow and the percentage of feathers relative to down in your pillow can vary dramatically from one pillow to the next.

  • Degree of firmness is determined by weight 

    For pillows that are substantially comprised of down, firmness is determined by how many ounces of down are stuffed into the pillow. For a specific size of pillow, say a standard pillow, the more ounces of down in the pillow, the firmer the pillow.
  • Weights are averages

    These fill weights are average weights used by manufacturers of bed pillows that are substantially comprised of down. There is no “industry standard” when it comes to fill weights for pillows that are substantially comprised of down.
  • Fill power is unrelated to fill weight

    An 850 fill power standard pillow weighing 18 ounces is not firmer than a 650 fill power standard pillow weighing 18 ounces. (But the 850 fill power standard pillow will certainly loft more and last longer than the 650 fill power pillow).
  • Weights do not apply to down/feather mixes

    These weights DO NOT apply to bed pillows that are clearly a mix of down and feathers.

    And the reason these weights DO NOT apply?

    Because it’s not possible to determine an average weight for a pillow that’s contains a mix of down and feathers because the species of feathers in your pillow, size of the feathers in your pillow, the weight of the feathers in your pillow and the percentage of feathers relative to down in your pillow can vary dramatically from one pillow to the next.

Notwithstanding the above guidelines, when it comes to determining the “right” fill weight for your bed pillows that are either substantially down or a mix of down and feathers, there are, realistically, no guidelines to followapart from your own judgement as to what’s best for you.

Suggestion

If your’e shipping multiple pillows to us and you’re confident that one of those pillows is your “favorite”, write a note on that pillow with a black marker. For example:

  • “this is my favorite”
  • “this is my favorite but needs a few more ounces of down”
  • “this is my favorite but it could be a little softer”

Notes like this are a big help. This way, when we call you, we can intelligently discuss your needs and advise you as to the results you can reasonably expect.

Pricing – Additional charge for adjusting the weight of your pillows

If we are involved in changing the weight of any pillow, there is a $5.00 additional weight adjustment charge for each pillow returned to you.

The purpose of this additional charge is to partially compensate for the additional labor involved.

Example # 1

You send in a single standard down or down/feather pillow. You request that we refurbish that pillow using all the the original fill in that pillow.

We return a single standard pillow to you. 

Because we are not involved in changing the original weight of the pillow, there is no additional weight adjustment charge.

When you complete your Inventory of Items Sent form (part of the Nationwide Clean By Mail form), please identify the fact that you want us to refurbish that pillow using all the the original fill in that pillow.

Example # 2

You send in a single queen down or down/feather pillow. You request that we convert that queen pillow into a standard pillow using all the original fill in that queen pillow. 

We return a single standard pillow to you. 

Because we are not involved in changing the original weight of the pillow, there is no additional weight adjustment charge.

When you complete your Inventory of Items Sent form (part of the Nationwide Clean By Mail form), please identify the fact that you want us to convert that queen pillow into a standard pillow using all the original fill in that queen pillow. 

Example # 3

You send in 2 queen down or down/feather pillows. You request that we convert the 2 queen pillows into 2 standard pillows of equal weight using all the original fill from those 2 queen pillows. 

We return 2 standard pillows to you. 

Because we are involved in changing the original weight of the pillows, there is an additional  weight adjustment charge of $5.00 per pillow ($10.00 for 2 pillows).

When you complete your Inventory of Items Sent form (part of the Nationwide Clean By Mail form), please identify the fact that you want us to convert the 2 queen pillows into 2 standard pillows of equal weight using all the original fill from those 2 queen pillows. 

Example # 4

You send in 3 standard down and 2 queen and 1 king down/feather pillows. You request that we convert those 6 pillows into 2 standard pillows of equal weight and 2 queen pillows of equal weight using all the the original fill from those pillows. 

We return 2 standard and 2 queen pillows to you. 

Because we are involved in changing the original weight of the pillows, there is an additional weight adjustment charge of $5.00 per pillow ($20.00 for 4 pillows).

When you complete your Inventory of Items Sent form (part of the Nationwide Clean By Mail form), please identify the fact that you want us to convert those 6 pillows into 2 standard pillows of equal weight and 2 queen pillows of equal weight using all the the original fill from those pillows. 

In this example, please understand that we can either:

  • mix all the down and all the down/feather mix together so that you will end up with 2 standard pillows of equal weight and 2 queen pillows of equal weight but that they’ll all be a mix of down and feather, or
  • mix (a) all the down together and (b) mix all the feather together and then determine how we can best return 2 standard and 2 queen pillows that are either (a) substantially down only or (b) a mix of down/feather only.  

Example # 5

You send in a single king down or down/feather pillow weighing 26 ounces. 

You request that we refurbish that pillow using all the the original fill in that pillow. Further, you request that we add new Canadian duck down to your original, cleaned fill so as to bring the total weight of the king pillow to 30 ounces. 

We return a king pillow to you. 

Although there has been a change in the weight of the pillow, there is no additional weight adjustment charge because we are not involved in changing the original weight of your pillow’s fill. We’re only involved supplying additional duck down. 

When we supply and add new Canadian duck down to your original fill, we do not regard that as “involvement in changing the original weight of your pillow fill”. We are partially compensated for that additional effort by charging for the new duck down at our standard rates.

When you complete your Inventory of Items Sent form (part of the Nationwide Clean By Mail form), please identify the fact that you want us to: 

(a) refurbish that pillow using all the the original fill in that pillow and

(b) add new Canadian duck down to your original, cleaned fill so as to bring the total weight of the king pillow to 30 ounces. 

Example # 6

You send in 1 king, 2 queen and 3 standard down pillows. 

You request that we convert those 6 pillows into 2 standard pillows each weighing 22 ounces and 2 queen pillows of each weighing 26 ounces using all the the original fill from those 6 pillows. Further, you request that we supply and add new Canadian goose down to your original, cleaned fill should those 6 pillows not yield at least 96 ounces of clean down. 

We return 2 standard and 2 queen pillows to you. 

Because we are involved in changing the original weight of the pillows, there is an additional weight adjustment charge of $5.00 per pillow ($20.00 for 4 pillows) plus the cost the new goose down at our standard rates.

When you complete your Inventory of Items Sent form (part of the Nationwide Clean By Mail form), please identify the fact that you want us to: 

(a) convert those 6 pillows into 2 standard pillows each weighing 22 ounces and 2 queen pillows of each weighing 26 ounces using all the the original fill from those 6 pillows and

(b) add new Canadian goose down to your original, cleaned fill should those 6 pillows not yield at least 96 ounces of clean down. 

Pricing – Additional charge for pillow resizing, pillow consolidations and pillow splits

When it comes to pillow resizing, pillow consolidations and pillow splits, the combinations are endless. You’re only limited by your imagination and your needs.

Whatever course of action you pursue, you only pay for

  • the final pillows we produce,
  • for any adjustment made to the weight of the pillows (where we don’t supply additional down) and
  • for any down that’s added to your pillows (where we do supply additional firmness or support).

Here are some examples:

Pillow resizing (1 pillow into 1 pillow)

Example # 1

Some pillow manufacturers make a “jumbo” pillow that is 20 x 28 – not a standard (20 x 26) and not a queen (20 x 30). These pillows may be substantially comprised of down or clearly a mix of down and feathers. Let’s assume that you are considering refurbishing this “jumbo” pillow.

In this case, you need to make an election:  to refurbish this “jumbo” pillow to either standard or queen.

In this example, we would charge you for 1 standard or queen pillow that’s substantially comprised of down or 1 standard or queen pillow that’s clearly a mix of down and feathers.

Because we are not involved in changing the original weight of the pillows, there is no additional weight adjustment charge.

When you complete your Inventory of Items Sent form (part of the Nationwide Clean By Mail form), please identify the fact that you want either a standard or a queen pillow.

Example # 2

Let’s assume that you have 1 queen pillow that you are considering refurbishing.

The pillow is substantially comprised of down and has a net fill weight of 20 ounces (net fill weight is the weight of the fill and excludes the weight of the existing pillow shell).

Let’s further assume that you want to resize this pillow to a standard pillow.

In this example, we would charge you for 1 standard pillow that’s substantially comprised of down.

Because we are not involved in changing the original weight of the pillows, there is no additional weight adjustment charge.

When you complete your Inventory of Items Sent form (part of the Nationwide Clean By Mail form), please identify the fact that you want your 1 queen pillow resized to 1 standard pillow.

Pillow consolidation (2 or more pillows into 1 pillow)

Example # 1

Let’s assume that you have 2 standard pillows that you are considering refurbishing.

Both are substantially comprised of down. One has a net fill weight of 14 ounces and one has a net fill weight of 18 ounces.

Let’s further assume that you are considering combining these 2 standard pillows into 1 king size pillow.

In this example, we would charge you for 1 king size pillow that’s substantially comprised of down.

Because we are not involved in changing the original weight of the pillows, there is no additional weight adjustment charge.

When you complete your Inventory of Items Sent form (part of the Nationwide Clean By Mail form), please identify the fact that you want your 2 standard pillows consolidated into 1 king pillow.

Example # 2

Let’s assume that you have 6 pillows that you are considering refurbishing 3 of these pillows – 2 queen and 1 standard – are substantially comprised of down and 3 of these pillows –1 king and 2 standard – are clearly a mix of down and waterfowl feathers, say 75% down and 25% waterfowl feathers.

Let’s further assume that

(a) your goal is to produce 2 standard pillows with a net fill weight of 20 ounces each and 2 queen pillows with a net fill weight of 28 ounces each, and

 (b) that you are not averse to mixing all the available down and waterfowl feathers so long as you achieve your 4 pillow goal.

In this example, we would charge you for 4 pillows (2 standard and 2 queen) that are clearly a mix of down and waterfowl feathers.

Because we are involved in changing the original weight of the pillows, there is an additional weight adjustment charge of $5.00 per pillow ($20.00 for 4 pillows).

When you complete your Inventory of Items Sent form (part of the Nationwide Clean By Mail form), please identify the fact that you want your 6 pillows consolidated into 4 standard pillows: 2 standard pillows with a net fill weight of 20 ounces each and 2 queen pillows with a net fill weight of 28 ounces each and that we can mix all the available down and waterfowl feathers to achieve your 4 pillow goal.

Example # 3

Let’s assume that you have 6 pillows that you are considering refurbishing 3 of these pillows – 2 queen and 1 standard – are substantially comprised of down and 3 of these pillows –1 king and 2 standard – are clearly a mix of down and waterfowl feathers, say, 75% down and 25% waterfowl feathers.

Let’s further assume that

(a) your goal is to produce with 2 standard pillows that are substantially down with a net fill weight of 20 ounces each and 2 queen pillows that are a mix of down and feathers with a net fill weight of 28 ounces each, and

(b) that you do not want to mix all the available down and waterfowl feathers so long as you achieve your 4 pillow goal.

In this example, we would charge you for 4 pillows (2 standard that are substantially down and 2 queen that are a mix of down and feathers).

Because we are involved in changing the original weight of the pillows, there is an additional weight adjustment charge of $5.00 per pillow ($20.00 for 4 pillows).

When you complete your Inventory of Items Sent form (part of the Nationwide Clean By Mail form), please identify the fact that you want your 6 pillows consolidated into 4 standard pillows: 2 standard pillows that are substantially down with a net fill weight of  20 ounces each and 2 queen pillows that are a mix of down and feathers with a net fill weight of 28 ounces each. 

Pillow splits (1 pillow into 2 or more pillows)

Let’s assume that you have 1 king pillow that you are considering refurbishing. The pillow is clearly a mix of down and feathers and has a net fill weight of 36 ounces. 

Let’s further assume that you want to split this pillow to 2 standard pillows with a net fill weight of 18 ounces each.

In this example, we would charge you for 2 standard pillows that are clearly a mix of down and waterfowl feathers. 

Because we are involved in changing the original weight of the pillows, there is an additional weight adjustment charge of $5.00 per pillow ($10.00 for 2 pillows).

When you complete your Inventory of Items Sent form (part of the Nationwide Clean By Mail form), please identify the fact that you want your 1 king pillow split into 2 standard pillows.

Excess down and/or feathers resulting from pillow resizing, combinations or splits

If, during the course of resizing, combining or splitting your bed pillows, any excess down or down/feather fill remains, we will return the excess fill to you in a sealed plastic bag as we cannot reuse your down or down/feather fill for any other purpose. 

Even after it’s been de-bugged, de-mited, denatured, de-dusted, sanitized and deodorized.

If you do not wish us to return the excess down and/or feathers, please let us know. We will dispose of that fill in an appropriate manner (down and feathers are biodegradable and can be sent to the landfill with confidence).

Pricing – Additional charge for pillow customizations

We offer 4 sizes of pillow shells: 20 x 26 (standard), 20 x 30 (queen), 20 x 36 (king), 26 x 26 (European) and 12 x 16 (travel/boudoir).

On occasion, we encounter a custom-made pillow that’s say 20 x 33.

In that case, we can customize one of our pillow shells (a 20 x 36 pillow shell) to your exact custom specifications for an additional charge of $25.00 per pillow.

When you complete your Inventory of Items Sent form (part of the Nationwide Clean By Mail form), please identify the fact that the pillow has been custom made to non-standard measurements and that you would like us to retain those exact measurements.

Pricing – Additional charge for “chambered” or “core” pillows

“Chambered pillows” or “core pillows” need to be considered on their individual merits.

There are 3 types of chambered or core pillows:

Type 1

Wraps an outer layer of down (providing the softness) around an inner chamber of goose or duck (waterfowl) feathers (providing light support).

When this pillow is eventually cut open in our facility to remove the fill, you’ll end up with a pillow that’s clearly substantially down.

There’s an additional $5.00 labor charge for Type 1 chambered or core pillows.

Type 2

Wraps an outer layer of down (providing the softness) around an inner chamber of turkey or chicken (landfowl) feathers (providing firm support).

When this pillow is eventually cut open in our facility to remove the fill, you’ll end up with a pillow that’s a mix of down and feathers.

There’s an additional $7.50 labor charge for Type 2 chambered or core pillows.

Type 3

Wraps an outer layer of “high quality” down (typically Canadian, Hungarian, Polish or Ukrainian goose down) around an inner chamber of “poor to moderate quality down” (typically Chinese duck down).

When this pillow is eventually cut open in our facility to remove the fill, you’ll end up with a pillow that’s substantially down.

There is an additional $5.00 labor charge for Type 3 chambered or core pillows.

Pricing – No sales tax

There is no sales tax on pillow refurbishment services in Arizona. And we charge no sales tax on orders shipped throughout the USA and Canada.

Pricing – Prices are subject to change without notice

We reserve the right to adjust prices – up or down – in response to changed circumstances.

We will, however, honor all prices reflected on this website that were in effect on the day you dropped them off at our facility, on the day we picked them up from you, or on the day you shipped your pillows to us.

For example, if you shipped us your pillows on the 28th of a particular month and the price went up on 1st of the following month, we will honor the price in effect on the day you shipped your pillows. If you shipped us your pillows on the 28th of a particular month and the price went down on the 1st of the following month, we will charge you the lower price.

Turnaround Time

Our standard turnaround time is 3 to 4 working days after the date of receipt.

Summary

By now, you’ve probably realized that we take the process of refurbishing down and down/waterfowl (goose and duck) feather pillows very seriously.

Unlike other dry cleaners and pillow refurbishment services:                

  • We don’t offer an abbreviated “cleaning”; a cheap, cardboard-textured 180 to 210 thread count pillow shell; and cheap, (possibly) marginally clean Chinese supplementary down and feather fill (if you requested additional fill). 

    And then call that service “good enough”.

  • We don’t wash your down and/or down and feather pillows in hot water that’ll do absolutely nothing to clean and sanitize your interior down or down feather fill, and then toss them into a dryer for a few hours. 

    And then call that service “good enough”.

  • We don’t dry clean your down and/or down and feather pillows in toxic dry cleaning solvents such as perchlorethylene, synthetic petroleum or formaldehyde dibutyl acetal that’ll destroy the fill power or loft of your down. 

    And then call that service “good enough”.

Nor is the description of what we do and why we do it our way confined to two or three sentences or paragraphs of generalities, misrepresentations and possible fabrications buried within a website.

At WHITE KNIGHT pillowCARE, we conduct (and continue to conduct) extensive research into the best available cleaning processes and, where those processes don’t exist or are only marginally effective, we design our own processes or modify existing processes to meet our standards.

Furthermore, we conduct (and continue to conduct) extensive research into the best available materials. Then we submit those materials to internationally-recognized, independent, authoritative organizations for rigorous testing. And, only after analyzing the results of those tests, do we decide which specific materials to incorporate into our pillow refurbishment process.

So go ahead.

Compare us to any other dry cleaner or pillow refurbishment service.

After you have done so, we have no doubt that you will agree that no other dry cleaner or pillow refurbishment service in the USA or Canada comes anywhere close to matching our PillowPure ® pillow refurbishment process and our exacting quality standards.

Rest assured.

Caring for your down and down/goose and duck feather bed pillows

After you’ve refurbished your down and down/feather bed pillows, you’ll want to take good care of them.

With this in mind, we suggest that you read these WHITE KNIGHT position papers:

Coming Soon

Check back soon for a link to our new, expanded website – www.WhiteKnightPillowCare.com – a website devoted solely to the cleaning, sanitizing, deodorizing and refurbishment of down and down/feather bed pillows. 

It’ll address everything you ever wanted to know about down and down/feather pillow care.

And more.

In-Store ServiceLearn More

Pick Up and DeliveryLearn More

Nationwide Clean by MailLearn More

RAVE ReviewsRecent customer testimonials

America's True Quality Cleaner and Fabricare Specialist For Almost 30 Years