Privacy Policy

Our commitment to your privacy

At RAVE FabriCARE, we respect your privacy and the confidentiality of any information you choose to give us.

This policy describes the information we collect and how we use it.

We promise to use this information in a safe, secure and responsible manner.

If you have any questions about this policy, please contact us:

Postal: RAVE FabriCARE 8480 East Butherus Drive Scottsdale Arizona 85260

Email: privacy@ravefabricare.com

As we continue to develop this website and take advantage of new technologies, this privacy policy is likely to change. Please refer to this policy on an on-going basis so that you understand our most current privacy policy.

When we collect information

We only collect information that you voluntarily provide – when you drop off your garments, household textiles and accessories at our facility, when our driver picks up your garments, household textiles and accessories, when you ship your garments, household textiles and accessories to us, when you buy a gift certificate, when you redeem a gift certificate, when we return your garments, household textiles and accessories to you, etc.

What information we collect

We collect information such as your name, your residential, postal, shipping and email addresses (where appropriate) and your home and cell telephone numbers.

If you are a Pickup & Delivery client or a Nationwide Clean By Mail client, our RAVEtrac System captures your credit card information (number and expiration date). After your credit card information is entered, only the last 4 digits of your card number and the expiration number are visible to any of our fabricare associates. Your credit card information is stored on our servers and is subject to a high degree of security.

If you are an In-Store Service client and you wish to keep your credit card on file to pay for future services, our RAVEtrac System captures your credit card information (number and expiration date). After your credit card information is entered, only the last 4 digits of your card number and the expiration number are visible to any of our fabricare associates. Your credit card information is stored on our servers and is subject to a high degree of security.

We also collect statistical information on which pages of our website you visit, but this statistical information is not associated, in any way, with your identity or your service order.

How we use the information we collect

If you are an In-store Service client, we use this information to discuss any aspect of your order; process your order and receive payment; contact you in the event there are any issues to discuss; reply to any request you might have made; and keep a record of the services you have purchased in the past and any transactions related thereto.

If you are a Pickup & Delivery client, we use this information to discuss any aspect of your order; process your order and receive payment; contact you in the event there is a problem with your credit card or in making delivery to you; reply to any request you might have made; and keep a record of the services you have purchased in the past and any transactions related thereto.

If you are a Nationwide Clean By Mail client, we use this information to confirm your order by email; discuss any aspect of your order; process your order and receive payment; notify you that your order is complete and is about to be shipped to you; notify you of the shipment of your order; contact you in the event there is a problem with your credit card or in making delivery to you; reply to any request you might have made; and keep a record of the services you have purchased in the past and any transactions related thereto.

RAVE will not use your email address, telephone number or any other information you provide for any future marketing efforts or new solicitations unless you have specifically requested such contact.

What information we share with others

Under no circumstances will RAVE sell, license or share any of your personal information with any other third party.

We do, however, contract with others to provide credit card processing services, data base management services, email distribution services, telephone services, marketing and promotional services, shipping services and other similar services critical to the operation of a business.

In these cases, we only give these third parties with the minimum information they need to deliver their services to us. We expect these third parties to refrain from using this information for their own marketing purposes and not to share this information with anyone else.

We will disclose information in response to a lawful written request issued by a court, government agency or regulatory authority with the jurisdiction to make that request.

Cookies and pixel tags

RAVE does not use cookies that are stored on your hard drive. We may use a session cookie, which is not stored on your hard drive. A session cookie allows us to keep track of your session information. This cookie will expire with time or disappear when you close your browser. It is not stored on your computer.

RAVE does not use pixel tags or small graphic images to tell us other sites you may have visited.

Children’s privacy

This is a general audience website primarily aimed at adults. We do not collect or maintain information from those we actually know are under the age of 13. We also do not send email correspondence to any to anyone we actually know is under the age of 13.

Online account registration

Only very rarely will we ever ask you to register your email address with us in order to access any of our educational materials – service descriptions, blog posts, ebooks, position papers and white papers.

In order to sign up for our Local Pick Up and Delivery service, we will ask you to complete a form. You complete these forms online, print them out and deliver them to us.

In order to utilize our Nationwide Clean By Mail service, we will ask you to complete a form. You complete these forms online and include the forms with your garments, household textiles and/or accessories.

In order to purchase any of our products, we will ask you to complete a form. You complete this form online and send it to us via the internet.

Email correspondence

You might receive promotional and other emails from us from time to time but only if you have specifically requested to receive them.

If you no longer wish to receive any emails from RAVE or any of our affiliates, please send an email to contact@ravefabricare.com, Please allow a reasonable amount of time to complete the removal as some communications may already be in progress before you submitted your request.

Security

It is our policy to handle your credit card information and personal data with the latest security technology and with the highest standards of safety and confidentiality. We make every effort to protect the information you have provided against loss, destruction or misuse.

Concerns?

If you are concerned about providing any information to us over the internet, including credit card information, please feel free to call us at 1-844-RAVEFABRICARE.

This Privacy Policy was last updated on December 1, 2016.

America's True Quality Cleaner and Fabricare Specialist For Almost 30 Years