Nationwide Clean By Mail

 

clean-by-mail

Do you live outside the metro Phoenix area?

Can’t find a true quality dry cleaner specialist in your local area to whom you can entrust your bespoke, made-to-measure, designer, high fashion, specialty or couture garments, household textiles and accessories (handbags, purses, wallets, backpacks, shoes and boots) with complete confidence?

We can help.

Even if you’re beyond the reach of our local in-store service or local pickup and delivery service, we’re still within your reach.

Fact is, we’re as close as your front door.

That’s because our Nationwide Clean By Mail service ships throughout the United States and Canada.

The following services are perfectly suited for our Nationwide Clean By Mail service:

Specialty & Couture

Other Garments

Restoration

Vintage

Repairs

Households

Accessories

Pricing

Our nationwide clean by mail service prices are identical to the prices you would pay if you were a local in-store client or a local pickup and delivery client.

Unlike ordinary cleaners, we don’t add a 3% to 6% “environmental tax, surcharge or charge” to any service order. This is nothing more than a scam designed to generate additional revenues as there is no state-mandated “environmental tax, surcharge or charge” in Arizona.

There is no sales tax on dry cleaning and related services in Arizona.

For more information on our pricing for garments, household textiles and accessories, please click here.

Turnaround Time

For more information on our turnaround times for garments, household textiles and accessories, please click here.

Even though time is critical to achieving optimum results, situations may arise where you need your items back in a shorter time frame. Please ask about our Expedited Service (only available for regular garments, bed and table linens, and household textiles that are not heavily soiled and do not require restoration).

Minimum Service Order

There is no minimum service order.

Shipping Your Fine Garments, Household Textiles & Accessories To Us

At RAVE FabriCARE, we make shipping so easy.

Just follow these simple steps:

Complete our Service Order Form online and print it out

Our Nationwide Clean By Mail Service Order Form (see below) comprises 3 parts:

Part 1 – Personal Information

Part 1 provides us with your personal details (name, addresses, etc.), distribution details (hold for pick up by me, deliver to my home as part of my regular pick up and delivery service, pack and ship by carrier), shipping details (choice of carrier, shipping method, insurance, etc.) and payment details (credit card information, etc.).

Please note that we will not commence service or ship orders unless we have a valid credit card on file.

If you do not wish to enter your credit card number on your Service Order Form, you can enter CALL FOR CREDIT CARD in lieu of a credit card number. We will call you for that credit card number before we commence service.

Part 2 – Inventory of Items Sent

Part 2 provides us with a detailed inventory of the items you’re sending in.

Completing the Inventory of Items Sent Form is optional. However, in the event no form is enclosed with your order, our descriptions and final counts must be accepted as definitive.

Part 3 – Personal Preferences Profile

Part 3 tells us your likes and dislikes.

For example, how you like the feel of your cottons and linens. How you want us to hang your slacks, trousers and jeans. What your shirt laundry starch preference might be. How you want us to fold you sweaters. Etc.

You only have to complete the RAVE Personal Preferences Profile form once. Once we’ve entered your personal preferences in our RAVEtrac System, you don’t have to submit the form when you use this service on subsequent occasions.

You should resubmit the form only if there has been a change in any of the base information you originally provided. In this case, please highlight any changes with a highlighter pen.

Pack your items in an appropriately-sized box

Before you pack your garments, household textiles and/or accessories, please make sure that they are completely dry. Items that are damp or wet could develop mold or mildew during transit.

If you’re shipping only one or two items, you might be able to use the boxes provided by various carrier services for air service.

Suggestion: If you’re shipping ground via United States Postal Service (USPS), use a Federal Express (FedEx) or United Parcel Service (UPS) air box. If you’re shipping ground via UPS, use a USPS or FedEx air box.If you’re shipping ground via FedEx, use a USPS or UPS air box. Typically, these services will not allow you to ship ground using their own air boxes.

Please do not use plastic shipping pouches to ship your garments, household textiles and/or accessories. Typically, the contents arrive in a relatively humid and hot condition.

There’s no need to pack your garments, household textiles and/or accessories carefully. It’s ok to roll or fold your items and insert them into your shipping box — unless there is valid reason not to do so (for example, if your’e shipping a couture dress with boning in the corset area, we would advise you to use a larger box so as not the crush the construction of the corset.

 

Seal and address the box

Please make sure to include the Nationwide Clean By Mail Service Order Form in the box.  

Ship the box (from anywhere in the USA)

Please ship your box to:

RAVE FabriCARE
8480 East Butherus Drive
Scottsdale, AZ 85260

You should use a shipper such as United States Postal Service (USPS), United Postal Service (UPS) or Federal Express (FedEx) that provides a tracking number.

Please note: RAVE FabriCARE assumes no responsibility for the loss of or damage to your bespoke, made-to-measure, designer, high fashion, specialty and couture garments and/or other pieces in transit to us.

Ship the box (from anywhere in Canada)

Please ship your box to:

RAVE FabriCARE
8480 East Butherus Drive
Scottsdale, AZ 85260 USA

When you ship your items to us, you will be required to complete a Commercial Invoice or similar document for customs purposes.

We suggest that you:

  • Identify the contents as PERSONAL GARMENTS / NO COMMERCIAL VALUE / CANADIAN GOODS BEING SENT TO USA FOR REPAIR & RETURN.
  • Place a value of ZERO on the contents.
  • Write DO NOT CUT OPEN WITH A BOX CUTTER OR KNIFE across the top of the box with a magic marker (for the benefit of the box cutter-wielding folks at the US Department of Homeland Security).

You should use a shipper such as Canada Post, UPS or FedEx that provides a tracking number.

Please note: RAVE FabriCARE assumes no responsibility for loss of or damage to your bespoke, made-to-measure, designer, high fashion, specialty and couture garments and/or other pieces in transit to us.

Ship the box (from a country other than the USA or Canada)

At this time, we only ship back to the USA and Canada.

We regret that we are currently not able to return service orders to non-USA or non-Canadian addresses, but we hope to be able to do so in the near future.

However, if you’re an international client with a service address (business or residential) in the United States or Canada, we can still help.

You can ship your fine garments, household textiles and accessories (handbags, purses, wallets, backpacks, shoes and boots) to us from outside the United States (using a carrier of your choice) with a request that we ship the completed order to your designated address in the United States or Canada.

Please ship your box to:

RAVE FabriCARE
8480 East Butherus Drive
Scottsdale, AZ 85260 USA

When you ship your items to us, you will be required to complete a Commercial Invoice or similar document for customs purposes.

We suggest that you:

  • Identify the contents as PERSONAL GARMENTS / NO COMMERCIAL VALUE / GOODS BEING SENT TO USA FOR REPAIR & RETURN.
  • Place a value of ZERO on the contents.
  • Write DO NOT CUT OPEN WITH A BOX CUTTER OR KNIFE across the top of the box with a magic marker (for the benefit of the box cutter-wielding folks at the US Department of Homeland Security).

You should use a shipper such as Royal Mail, Deutsche Post, Swiss Post, Poste Italiane, UPS, FedEx or DHL that provides a tracking number.

Please note: RAVE FabriCARE assumes no responsibility for loss of or damage to your bespoke, made-to-measure, designer, high fashion, specialty and couture garments and/or other pieces in transit to us.

Await confirmation of the receipt of your box

We’ll confirm the receipt of your items by email, phone or fax within 48 hour of receipt.

Packaging the items returned to you

In order to ensure that your garments, household textiles and/or accessories arrive at their destination in optimum condition, we pay particular attention to the manner in which we package your garments, household textiles and/or accessories for shipping.

For example:

  • All garments (other than men’s laundered and dry cleaned shirts) are double bagged (two, extra wide poly bags per garment) and stuffed with acid-free tissue. 
  • All men’s laundered and dry cleaned shirts (dress, casual, polo, crew neck, etc.) are hand folded, cushioned with acid free tissue and inserted into a heavy gauge poly bag with a built in “cushion of air” to ensure that there is no or negligible “pressure” on the shirt.
  • All sweaters are hand folded, cushioned with acid free tissue and inserted into breathable sweater bags.
  • All garments are carefully packed in one of our flat or upright shipping boxes in such a way as to minimize movement during travel. As we use 15 different sizes of flat and upright shipping boxes, we always seek to match the size of the garments being shipped to the size of shipping box being used.

Pay for the services rendered

Your total service charge will comprise the following:

  • Service charges
  • Carrier shipping charges
  • Carrier insurance charges (if any)
  • Shipping box charges

Service charges

Our Nationwide Clean By Mail service prices are identical to the prices you would pay if you were a local in-store client or a local pickup and delivery client.

Unlike ordinary cleaners, we do not add a 3% to 6% “environmental tax, surcharge or charge” to any service order. This is nothing more than a scam designed to generate additional revenues as there is no state-mandated “environmental tax, surcharge or charge” in Arizona.

There is no sales tax on dry cleaning and related services in Arizona.

Carrier shipping charges

We only ship via United States Postal Service (USPS) or United Postal Service (UPS).

We can ship Federal Express (FedEx), but only if you have your own personal or corporate FedEx shipping account.

USPS or UPS carrier charges for return shipping are charged to you at the exact price charged to us by the carrier.

Unlike other dry cleaners, we make no profit on any carrier charges. We’re merely trying to recover our out-of-pocket expenses.

Carrier insurance charges (if any)

USPS or UPS carrier insurance charges (if any) are charged to you at the exact price charged to us by the carrier.

Unlike other dry cleaners, we make no profit on any carrier insurance charges. We’re merely trying to recover our out-of-pocket expenses.

Shipping box charges

We do charge for our shipping boxes.

We use 15 different flat or upright shipping boxes that range in size from 17 x 6 x 6  to 24 x 20 x 48.

The prices for these shipping boxes range from $3.75 to $35.00.

Our most popular shipping boxes are

  • 20 x 12 x 16 (suitable for 5 hand folded, air-bagged shirts) — cost per box is $6.00
  • 40 x 24 x 4 (suitable for a 2 piece suit) — cost per box is $12.00.

Please not: Some orders may require more than one shipping container. We’ll always endeavor to pack your items in the most cost efficient way consistent with maintaining the integrity of the hand ironing.

Invoices

The service charge for each item will be detailed on a separate invoice attached to each item.

The total charge for all your items will be charged to your credit card as a single transaction on the day your items are shipped. A credit card receipt for the service charges will be attached to the outside of your shipping box (in a plastic pouch).

The total of the carrier cost, carrier insurance charges (if any) and shipping box charges for all boxes shipped (there could be more than one box shipped) will be charged to your credit card as a single transaction either on the day your items are shipped or on the day after your items are shipped.

RAVE FabriCARE accepts American Express, Discover, Mastercard and Visa.

We do not accept personal checks, cashiers checks, travelers checks, money orders or COD orders.

This also means that we will not pack the completed work, call you with a total service and shipping cost and wait for receipt of a personal check, cashiers check, travelers check or money order in the mail prior to shipping.

Shipping the items returned to you

If you live in any of the 48 contiguous states or Washington DC

We will return your order via United States Postal Service (USPS) or United Parcel Service (UPS), whichever service is more economical.

As a general rule, it’s more economical to ship USPS to the western USA and UPS to the eastern USA.

Furthermore, when shipping to the western USA, it’s often, not only more economical to ship USPS, but faster as well. For example, a box shipped to California or Utah by USPS Priority Mail will typically get to it’s destination cheaper and faster than UPS ground.

If speed of delivery is more important to you than the cost of delivery in a particular circumstance, we’ll look at both speed of delivery and cost of delivery and make an appropriate decision consistent with your time restraints.

If you do not wish us to ship via USPS, we can ship UPS. You ought to be aware, however, that it’s often more economical and faster to ship USPS to the western USA.

If you have your own UPS or FedEx shipping account, please provide your UPS or FedEx account information when completing your Nationwide Clean By Mail Service Order Form (Part 1).

As soon as your order(s) is picked up by USPS, UPS or FedEx, you’ll receive an email from the carrier which will, amongst other things, identify the tracking number, shipping date and anticipated delivery date.

If your Nationwide Clean By Mail Service Order Form did not include an email address, we’ll call you.

RAVE FabriCARE assumes no responsibility for loss or damage to your bespoke, made-to- measure, designer, high fashion, specialty and couture garments and/or other pieces in transit back to you, beyond the limit of any carrier insurance you choose and pay for.

If you live in any of the non-contiguous states (Alaska or Hawaii) or any of the off-shore territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico or the US Virgin Islands)

We will ship your order by USPS.

If you do not wish us to ship via USPS, we can ship UPS. Because all UPS shipping to Alaska and Hawaii as well as any off-shore territories goes by air, the cost of UPS shipping will be significantly more than the cost of shipping by USPS.

If you have your own UPS or FedEx shipping account, please provide your UPS or FedEx account information when completing your Nationwide Clean By Mail Service Order Form (Part 1).

As soon as your order(s) is picked up by USPS, UPS or FedEx, you’ll receive an email from the carrier which will, amongst other things, identify the tracking number, shipping date and anticipated delivery date.

If your Nationwide Clean By Mail Service Order Form did not include an email address, we’ll call you.

RAVE FabriCARE assumes no responsibility for loss or damage to your bespoke, made-to- measure, designer, high fashion, specialty and couture garments and/or other pieces in transit back to you, beyond the limits of any carrier insurance you choose and pay for.

If you live in Canada

We will ship your order via United States Postal Service (USPS) or United Parcel Service (UPS), whichever service is more economical.

As a general rule, it’s more economical to ship USPS to Canada.

If speed of delivery is more important to you than the cost of delivery in a particular circumstance, we’ll look at both speed of delivery and cost of delivery and make an appropriate decision consistent with your time restraints.

If you do not wish us to ship via USPS, we can ship UPS.

If you have your own UPS or FedEx shipping account, please provide your UPS or FedEx account information when completing your Nationwide Clean By Mail Service Order Form (Part 1).

As soon as your order(s) is picked up by USPS, UPS or FedEx, you’ll receive an email from the carrier which will, amongst other things, identify the tracking number, shipping date and anticipated delivery date.

If your Nationwide Clean By Mail Service Order Form did not include an email address, we’ll call you.

RAVE FabriCARE assumes no responsibility for loss or damage to your bespoke, made-to- measure, designer, high fashion, specialty and couture garments and/or other pieces in transit back to you, beyond the limit of any carrier insurance you choose and pay for.

Nationwide Clean By Mail Service Order Form

Fill out the form below leaving signature fields blank. Then click to PRINT OUT and SIGN.

Part 1 - Personal Information

Personal Details

Residential Address

Postal Address (if different from residential)

Shipping Address (if different from residential)

Supplementary Information

Is your shipping address a residence or a business?
ResidenceBusiness

If your garments and/or other pieces are being shipped to your residence and no one is likely to be at home to take personal delivery of those boxes, where does USPS, Canada Post, UPS or FedEx typically leave your boxes?

Are you comfortable with this delivery location option?
YesNo

Order Details

Have any of your fine garments and/or other pieces been processed at home or by another cleaner after their last usage?
YesNo

Did you or the other cleaner use chlorine or any other type of bleach (Clorox, OxyClean and the like) during processing?
YesNo
If yes, please provide details...

Distribution Options

Please select one
Hold for pick up by me at your facilityDeliver to me as part of my regular pickup and delivery serviceShip to me by carrier

Shipping Carrier Details

Do you have your own shipping account?
YesNo

IF YOU ANSWERED YES...

Identify your shipping carrier



IF YOU ANSWERED NO...

Identify your preferred shipping carrier

If the shipping carrier you prefer is more expensive than the other carrier, should we override your selection and ship via the most economical shipping carrier?
YesNo

Carrier Insurance Details

Do you want additional insurance beyond the $50 per box insurance provided by the USPS at no additional charge or the $100 per box insurance provided by UPS at no additional charge?
YesNo

If yes, please identify the approximate value of each item on the Inventory of Items Sent Form (Part 2). This will ensure that the correct insurance value is ascribed to each box if you sent in multiple pieces and more than one shipping box is required.

Did you identify the values?
YesNo

Credit Card Details

If you do not wish to enter your credit card number when completing this form, please complete all fields except for the card number and enter CALL FOR CARD NUMBER in the credit card number field.

Please note: We will not commence service or ship an order unless we have a valid credit card on file.

Type of Card
American ExpressDiscoverMasterCardVisa




Part 2 - Inventory of Items Sent

Optional Detailed Item Descriptions


Do you want an estimate? YesNo


Please note: If you/re sending in more than 15 items, please attach a supplementary sheet.

Part 3 - Personal Preference Profile

You should complete this section on the first time you ship to us. There’s no reason to complete this section on subsequent occasions unless there has been a change in one or more of your preferences. If any information has changed, please highlight these changes with a highlighter pen.

LADIES GARMENTS

Ladies Shirt/Blouse Laundry

Starch
NoneLightMedium (not recommended/please reconsider)Heavy (definitely not recommended/we'll definitely ask you to reconsider)
French Cuffs
FlatFold rollFold press (definitely not recommended/we'll definitely ask you to reconsider)
Sleeves
RolledCreased (definitely not recommended/we'll definitely ask you to reconsider)
Collar Supports
Insert supportsNo supports
Collar Stays
Replace all missing or bent staysNo stays wanted
Packaging
HangersHand folded

Ladies Dry Cleaning/Wet Cleaning

Finish on cottons/linens
Soft pressNo sizingLight sizing
Fold/hang ladies slacks
Fold slacks over strut hangerClip slacks lengthwise at waist
Creases on ladies slacks
No creases on any slacksCrease all slacksCrease slacks with pre-existing creases/No creases on slacks with no pre-existing creases
Fold/hang ladies jeans
Fold jeans over strut hangerClip jeans lengthwise at waist
Creases on ladies jeans
No creases on any jeansCrease all jeansCrease jeans with pre-existing creases/No creases on jeans with no pre-existing creases
Other
Use client supplied hangersNo tissue in sleeves

MEN'S GARMENTS

Men's Shirt Laundry

Starch
NoneLightMedium (not recommended/please reconsider)Heavy (definitely not recommended/we'll definitely ask you to reconsider)
French Cuffs
FlatFold rollFold press (definitely not recommended/we'll definitely ask you to reconsider)
Sleeves
RolledCreased (definitely not recommended/we'll definitely ask you to reconsider)
Collar Supports
Insert supportsNo supports
Collar Stays
Replace all missing or bent staysNo stays wanted
Packaging
HangersHand folded (95% of men's laundered and dry cleaned dress and casual shirts are returned hand folded)

Mens Dry Cleaning/Wet Cleaning

Finish on cottons/linens
Soft pressNo sizingLight sizing
Fold/hang men's trousers
Fold trousers over strut hangerClip trousers lengthwise at waist
Creases on men's trousers
No creases on any trousersCrease all trousersCrease trousers with pre-existing creases/No creases on trousers with no pre-existing creases
Fold/hang men's jeans
Fold jeans over strut hangerClip jeans lengthwise at waist
Creases on men's jeans
No creases on any jeansCrease all jeansCrease jeans with pre-existing creases/No creases on jeans with no pre-existing creases
Other
Use client supplied hangersNo tissue in sleeves

FINE LINENS

Bed Linens
Hang lengthwise on an 18 inch wide tube hangerHand fold on a flat Coroplast® acid free board (with a minimum of folds)Hand fold in a thick 3 mil plastic bag (with a minimum of folds)
Tablecloths
Hang lengthwise on an 18 inch wide tube hangerHand fold on a flat Coroplast® acid free board (with a minimum of folds)Hand fold in a thick 3 mil plastic bag (with a minimum of folds and cushioned with white, acid free tissue)
Table napkins, place mats and coasters
Hand fold over a small tube hanger (with a minimum of one light fold)Hand fold on a flat Coroplast® acid free board
CLICK HERE TO PRINT NOW

Definitions

French cuffs – flat
French cuffs returned flat without a fold.

French cuffs – fold roll
French cuffs turned up with no crease. Button holes are aligned. RAVE cuff links are inserted.

French cuffs – fold press
French cuffs turned up with a straight light crease. Button holes are aligned. RAVE cuff links are inserted.

Please note: We do not recommend creasing the cuffs of french cuff shirts. Please call us to discuss this professional abomination before you elect this option.

Sleeves – rolled
No shoulder to cuff crease along the sleeve (with a crease along the bottom seam of the sleeve from underarm to cuff).

Sleeves – creased
A crease from shoulder to cuff along the sleeve (with a crease along the bottom seam of the sleeve from underarm to cuff).

Please note: We do not recommend creasing the sleeves of your long sleeve shirts. Please call us to discuss this professional abomination before you elect this option.

Collar support – insert supports
A V-shaped plastic collar support inserted into the top button of a blouse or shirt to prevent “collar droop”.

Collar support – no supports
No collar supports inserted into the top button of a blouse or shirt.

Packaging – hangers
Shirts returned on 18” wide white metal shirt hangers.

Packaging – hand folded
Shirts and blouses returned hand folded (never machine folded) and sealed in a 4 mil heavy duty plastic bag with a “built in” cushion of air.

The complete packaging includes a thick, white board, white acid free tissue, a bubble-style V-shaped plastic collar support in the top button, and a plastic collar band on the inside of the neck and under the collar.

Soft press all cottons and linens
Garment is finished by hand using no sizing (sizing is to dry cleaned garments what starch is to laundered dress shirts) or water mist/vapor. The result is a semi-wrinkled fabric with no smoothness and no body/crispness.

No sizing all cottons and linens
Garment is finished by hand using no sizing (sizing is to dry cleaned garments what starch is to laundered dress shirts) and some water mist/vapor. The result is a smooth fabric with almost no body/crispness.

Light sizing all cottons and linens
Garment is finished by hand using some sizing (sizing is to dry cleaned garments what starch is to laundered dress shirts) and some water mist/vapor. The result is a smooth fabric with a light (but not stiff) body/crispness. Medium or heavy sizing is available on special request (although we do not recommend a medium or heavy sizing on cottons and linens).

Fold slacks/trousers/jeans over a strut hanger
All slacks/trousers/jeans returned folded over the bar of a strut hanger.

Clip slacks/trousers/jeans lengthwise at the waist
All slacks/trousers/jeans returned hung lengthwise from the waistband on a clip hanger that does not leave indents on your slacks, trouser or jeans.

All slacks, trousers and jeans with no creases are always returned in this manner (unless you specify otherwise).

All linen slacks, trousers and jeans are always returned in this manner (unless you specify otherwise).

All shorts are always returned in this manner.

All linen slacks, trousers and jeans are always returned in this manner if the waistband is relatively large and the outer seam of the slacks, trousers and jeans is relatively short (because the distribution of the garment’s weight is concentrated in the waist area garments of this nature tend to fall off strut hangers quite easily).

We do not recommend hanging slacks/trousers/jeans lengthwise at the hem.

No creases on any slacks/trousers/jeans
All slacks, trousers and jeans that arrive at our facility with no creases are returned with no creases.

If slacks, trousers and jeans arrive at our facility with ceases and your instruction is to return all slacks, trousers and jeans with “no creases”, we will remove the crease to the extent practical. If we have any questions as to the desirability returning a particular garment with no creases, we will contact you.

Crease all slacks/trousers/jeans
All slacks, trousers and jeans that arrive at our facility are returned with creases even if they have no creases on arrival. If we have any questions as to the desirability of returning a garment with a crease, we will contact you.

Fold sweaters over a strut hanger
All sweaters are returned folded over the bar of a strut hanger.

Because of the likelihood of stretching, it is not appropriate to hang a sweater or a knit vertically on a hanger. We will respectfully decline to clean and finish any sweater or knit if that request is accompanied by an instruction to hang the sweater or knit vertically on a hanger.

Fold sweaters flat in breathable sweater bag
All sweaters are returned, flat, carefully folded and cushioned with white acid free tissue in a breathable sweater bag.

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